Brandie Hall-steig
Sacramento
Summary
Friendly, enthusiastic, and highly energetic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Supervisor
Securitas Security Services USA
Las Vegas, NV
09.2025 - 03.2026
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular site inspections, identifying vulnerabilities and implementing corrective measures.
- Developed and maintained incident reports, ensuring accurate documentation of security events.
- Trained new staff on emergency response procedures and company policies to enhance team readiness.
- Collaborated with law enforcement during investigations, facilitating effective communication and coordination.
- Monitored surveillance systems for suspicious activities, responding promptly to potential threats.
- Implemented training programs that improved team performance and operational efficiency across shifts.
- Led safety audits and assessments, enhancing overall security measures within the facility.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Unarmed Security Guard
Designated Defense
Las Vegas, NV
03.2024 - 04.2024
- Monitored premises to ensure safety and deter unauthorized access.
- Conducted regular patrols to identify potential security risks and vulnerabilities.
- Responded promptly to alarms and emergency situations, coordinating with local authorities as needed.
- Prepared detailed incident reports documenting security breaches and responses for management review.
- Implemented improved surveillance techniques, increasing overall situational awareness throughout assigned areas.
- Collaborated with facility management to develop security policies that aligned with operational objectives.
- Assisted in conducting safety drills, ensuring staff compliance with established emergency procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Guest Service Representative
Best Crowd Manegment
Las Vegas, NV
09.2023 - 02.2024
- Assisted guests with inquiries, providing accurate information and resolving concerns efficiently.
- Managed check-in and check-out processes, ensuring smooth guest experiences.
- Collaborated with team members to enhance service delivery and address operational challenges.
- Trained new staff on customer service protocols and company policies effectively.
Security Dispatcher
PalAmerican Security
Sacramento, CA
12.2022 - 03.2023
- I would answer phones for the company
- Would send tickets to mobile patrol for any requests of service
- Worked with local police if needed
- Send emails
- Find coverage for call offs
- Approve lunches / breaks
- Made outbound calls and accepted inbound calls.
Security Guard
Securitas
Sacramento, CA
04.2021 - 11.2021
- Watch buildings after hours
- Observe and report
- Secure buildings
- Make hourly reports
- Report any suspicious activity to supervisor
CSR - Customer Service Representative
Chevron extra mile
Elk Grove, CA
08.2019 - 02.2020
- Cash handling, stocking shelves, sanitation use, giving great customer service, give off a good attitude
Customer Service Representative
Alorica
Fresno, CA
11.2017 - 04.2018
- Assist customers with billing, help with any concerned they may have, give good customer service, positive attitude, transfer calls, and make sure they are satisfied
CSR - Customer Service Representative
Walmart
Elk Grove, CA
08.2016 - 10.2017
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Clean display cases, shelves, and aisles.
customer loyalty representative
Advanced Call Center Technologies, LLC
North Highlands, CA
11.2016 - 02.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Provide services to customers, such as order placement or account information.
Education
High School Diploma - General studies
Florin High School
Sacramento, CA05-2015
Skills
- FOOD PRODUCTION (Less than 1 year)
- PROBLEM SOLVING (Less than 1 year)
- Security
- Computer Operation
- Computer skills
- Customer service
- Typing
- Microsoft Excel
- Microsoft Office
- English
- Communication skills
- Guest services
- Cash register
- Team leadership
- CCTV monitoring
- Security personnel training
- CCTV experience
- Security team management
- Staffing and scheduling
- Safety and security regulations
- Skilled in conflict resolution
- Access control
- Surveillance
- Policy enforcement
Certification
Guard Card
Timeline
Security Supervisor
Securitas Security Services USA
09.2025 - 03.2026
Unarmed Security Guard
Designated Defense
03.2024 - 04.2024
Guest Service Representative
Best Crowd Manegment
09.2023 - 02.2024
Security Dispatcher
PalAmerican Security
12.2022 - 03.2023
Security Guard
Securitas
04.2021 - 11.2021
CSR - Customer Service Representative
Chevron extra mile
08.2019 - 02.2020
Customer Service Representative
Alorica
11.2017 - 04.2018
customer loyalty representative
Advanced Call Center Technologies, LLC
11.2016 - 02.2017
CSR - Customer Service Representative
Walmart
08.2016 - 10.2017
High School Diploma - General studies
Florin High School
Additional Information
- Skills
- Speaking Active Listening
- Coordination Complex Problem Solving
- Active Learning Food Production basic math English