BRANDIE GARIEPY
Ottawa,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
MANAGER of COORDINATION
CBI Health
02.2022 - Current
- Coach and troubleshoot with coordinators to provide appropriate solutions to internal and external stakeholders
- Reduced write offs due to billing errors by 38% since January
- Interview, hire, complete orientation and train coordinators, on software, scheduling techniques and government compliance
- Create workflows and processes for team, to ensure compliance with policies
- Analyze reports to identify training needs for team
- Effectively resolves escalated client issues
- Report statistics to corporate office
- Accomplish multiple tasks within established timeframes
- Evaluate employee performance and conveyed constructive feedback to improve skills
DIRECTOR of ADMINISTRATIVE SERVICES
Revera - 14 Month Contract
12.2020 - 02.2022
- Ensure compliance of regulatory and union standards
- Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping
- Oversee and managed scheduling and payroll systems of unionized employees
- Identified opportunities to streamline processes and improve office operations and efficiency
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Organized and updated databases, records and other information resources
HUMAN RESOURCES - Recruitment & Onboarding
Paramed
09.2019 - 12.2020
- Full cycle employee recruitment, onboarding, retention, and termination
- Provided support to local management with respect to benefits
- Disability management support to clinical supervisors
- Adhere to Human Resource policies set out by union collective agreements and head office, provincial and federal legislation
- Main contact for day-to-day employment matters such as employment letters, Service Canada requests
- Interpretation of collective agreements, including tracking seniority, processing internal transfers, attending labour management meetings
SUPERVISOR of COORDINATION
Paramed
05.2018 - 09.2019
- Directed and assisted Operations Manager with overall operations
- Provided guidance and advice to coordinators when identified operational challenges
- Met with staff to review performance goals, staff achievements and areas of further development
- Provided leadership to team to create environments conducive to respectful and empowering working relationships
- Developed procedures for business practices in client services, and evaluated/revised policies and procedures
- Created staff work schedules that met employee needs while maximizing continuity of care
- Monitored time away from work such as sick days, leaves of absence, overtime and vacation credits for staff requiring time off
TEAM LEAD
Paramed
02.2018 - 05.2018
- Improved productivity by assigning and tracking daily assignment coordinator schedules
- Utilized strong leadership skills to provide problem-solving solutions to coordinators
- Enhanced communication by acting as iaison between clinical supervisors and coordination staff
- Initiated and tracked PSW training shifts
- Ran daily reports to prevent missed care
TRAVEL AGENT
Expedia Cruise Ship Centers
08.2015 - 02.2018
- Arranged/booked travel including air, rail, hotel, car and alternate ground transportation – using Sabre GDS
- Promoted and maintained excellent working relationships with clients by demonstrating promptness and accuracy
- Recommended efficient and cost-effective travel routes by offering different fares, booking classes, exchange rates and other travel products
- Researched and solved reservation issues
STAFFING SERVICES SCHEDULING CLERK
Interior Health Authority
09.2012 - 12.2014
- Maintained employee leave, vacation, and illness requests
- Managed timekeeping records to ensure correct pay codes, job codes, and employee compensation
- Maintained employee records, such as current schedules, organizational rosters, seniority lists, and telephone logs
- Generated, printed, and distributed reports as required utilizing in-depth knowledge of MS Office
Education
General Studies Diploma -
THOMPSON RIVERS UNIVERSITY
Kamloops, BC02.2014
Office Administration Diploma -
ACADEMY oF LEARNING
Burnaby, BC04.2002
Skills
- Customer Relationship Management
- Customer Service
- Staff Management
- Microsoft Office
- Team Leadership
- Schedule Preparation
- Managing Employee Relations
- Staff Training
Timeline
MANAGER of COORDINATION
CBI Health
02.2022 - Current
DIRECTOR of ADMINISTRATIVE SERVICES
Revera - 14 Month Contract
12.2020 - 02.2022
HUMAN RESOURCES - Recruitment & Onboarding
Paramed
09.2019 - 12.2020
SUPERVISOR of COORDINATION
Paramed
05.2018 - 09.2019
TEAM LEAD
Paramed
02.2018 - 05.2018
TRAVEL AGENT
Expedia Cruise Ship Centers
08.2015 - 02.2018
STAFFING SERVICES SCHEDULING CLERK
Interior Health Authority
09.2012 - 12.2014
General Studies Diploma -
THOMPSON RIVERS UNIVERSITY
Office Administration Diploma -
ACADEMY oF LEARNING
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