Brandie Davis
San Jose
Summary
Highly organized and detail-oriented Office Administrator & Customer Service Professional with over 10 years of experience in customer service, administrative support, office coordination, and childcare. Proven ability to multitask, manage schedules, handle clerical duties, and ensure smooth office operations. Skilled in problem-solving, record management, and providing exceptional client and customer service. Passionate about child development and education, with expertise in early childhood learning and administrative functions. Authorized to work in the U.S. for any employer.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Daycare Administrative Assistant
Family Daycare
08.2021 - Current
- Assisted in the daily operations and administrative tasks for a small, family-run daycare.
- Managed client records, billing, and enrollment paperwork, ensuring compliance with regulations.
- Provided customer service support to parents, responding to inquiries and addressing concerns.
- Maintained structured routines, tracked attendance, and prepared child development progress reports.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Private English Tutor
Self Employed Web
03.2018 - Current
- Planned, scheduled, and conducted tutoring sessions for students in English.
- Communicated with parents, students, and clients to coordinate sessions and progress updates.
- Maintained accurate records of student progress, attendance, and lesson plans.
- Handled emails, inquiries, and administrative paperwork, ensuring smooth business operations.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
Preschool English Teacher
Christian Righteous Education Center
02.2018 - 06.2021
- Taught children English language fundamentals through engaging and age-appropriate activities.
- Assisted with diaper changes and general childcare.
- Provided tutoring support to older children in English and literacy skills.
- Ensured a safe and developmentally appropriate classroom environment.
- Supervised children during recess and lunch periods.
- Assisted the director with performances and ceremonies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised up to 30 children through entire school day.
- Was the primary English teacher and taught to children whom English is not their native language.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Customer Service/Special Service/Ramp/Grooming
Aviation Port Services
01.2014 - 02.2018
- Assisted airline staff at the counter, tagging and moving passenger luggage.
- Provided wheelchair assistance and guided international passengers through customs and security.
- Verified passports and visas, ensuring proper documentation for travel.
- Managed the Lost and Found department, handling missing luggage and coordinating with airlines globally.
- Assisted flight crews through Customs inspections.
- Trained in Emergency Action Plans and airline security protocols.
Shift Supervisor
KFC
04.2008 - 01.2015
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Provided customer service, processed food orders, and ensured timely and accurate delivery.
- Resolved customer complaints professionally, ensuring customer satisfaction.
- Managed cash transactions, including end-of-day reconciliations and deposits.
- Supervised staff schedules, assisted with payroll processing, and maintained inventory management.
- Ensured store cleanliness and hygiene before closing.
Gate Guard / Lifeguard / Swim Teacher (Seasonal)
Laurelwood Cabana Club
04.2005 - 10.2009
- Completed hourly patrols of facility, grounds and perimeter.
- Kept check-in area clean and neat at all times.
- Ensured safety and security of club members at the pool by enforcing safety rules.
- Conducted swim lessons and provided water comfort training for children.
- Managed cash box transactions, processed payments and member inquiries.
- Opened and closed pool facilities, ensuring the club was in proper working order.
- Monitored and recorded pool chemical levels regularly
Education
Associate Degrees - Child and Adolescent Development, Science and Math, Social and Behavioral Sciences, Arts and Humanities
West Valley College
Saratoga, CAHigh School Diploma - undefined
Adrian Wilcox High School
Santa Clara, CASkills
- Office Administration
- Data Management Skills
- Customer Service Expertise
- Appointment Management
- Proficient Time Management
- Proficient in Microsoft Office Suite
- Early Childhood Development Knowledge
- Front Desk Operations
- Collaborative Problem-Solving
- Retail Sales Expertise
- Library Information Management
- Microsoft Office Proficiency
- Critical Analysis
- Project planning
- Networking
- Organization and time management
Certification
CPR & First Aid Certified, 3/8/2025
Additional Information
Strong organizational and time management skills, ensuring efficient office operations., Ability to handle confidential information with professionalism and discretion., Experienced in independent administrative management while supporting team goals., Known for patience, problem-solving abilities, and attention to detail., Experienced in multitasking and adapting to fast-paced work environments.
Timeline
Home Daycare Administrative Assistant
Family Daycare
08.2021 - Current
Private English Tutor
Self Employed Web
03.2018 - Current
Preschool English Teacher
Christian Righteous Education Center
02.2018 - 06.2021
Customer Service/Special Service/Ramp/Grooming
Aviation Port Services
01.2014 - 02.2018
Shift Supervisor
KFC
04.2008 - 01.2015
Gate Guard / Lifeguard / Swim Teacher (Seasonal)
Laurelwood Cabana Club
04.2005 - 10.2009
High School Diploma - undefined
Adrian Wilcox High School
Associate Degrees - Child and Adolescent Development, Science and Math, Social and Behavioral Sciences, Arts and Humanities
West Valley College
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