Brandi Smith
Upland
Summary
Store Manager with a track record of improving customer satisfaction and increasing sales performance. Expertise in inventory management and team development to streamline operations. Proven ability to implement effective strategies that enhance store efficiency and profitability. Results-driven Store Manager with expertise in customer service, inventory management, and visual merchandising. Committed to enhancing customer experiences and driving sales through innovative strategies.
Overview
22
22
years of professional experience
Work History
Store Manager
Fresh Peaches Bikinis
Rancho Cucamonga
02.2014 - Current
- Managed daily store operations, ensuring exceptional customer service experiences.
- Coordinated inventory management and merchandise restocking on sales floor.
- Developed strategies optimizing store layout for improved customer flow.
- Implemented promotional displays to increase customer engagement and drive sales.
- Oversaw visual merchandising to maintain consistent brand identity.
- Conducted daily operations including opening, closing procedures, and cash handling.
- Recruited, trained, and supervised new employees to enhance team performance.
Subrogation Specialist
Mercury Insurance Co
Rancho Cucamonga
02.2004 - 05.2013
- Reviewed insurance claims for subrogation eligibility and compliance.
- Communicated with policyholders to gather necessary documentation.
- Analyzed case files to identify potential recoveries and third-party liabilities.
- Collaborated with legal teams to prepare subrogation cases for litigation.
- Negotiated settlements with responsible parties and their insurers.
- Maintained detailed records of correspondence and case progress in systems.
- Educated clients on subrogation processes and their implications on claims.
- Assisted in training new team members on subrogation procedures and tools.
- Collaborated with attorneys and insurance companies to develop effective solutions for complex subrogation matters.
- Gathered and documented evidence to support court proceedings.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Education
General Educational Development (GED) -
Chaffey Adult School
Ontario, CASkills
- Customer service and client relations
- Team building and employee training
- Visual and store merchandising
- Inventory management and cash handling
- Conflict resolution and negotiation
- Documentation analysis and operations oversight
- Goals and performance management
- Appointment scheduling and mail distribution
- Professional demeanor and organization skills
Timeline
Store Manager
Fresh Peaches Bikinis
02.2014 - Current
Subrogation Specialist
Mercury Insurance Co
02.2004 - 05.2013
General Educational Development (GED) -
Chaffey Adult School