Brandi Shanklin
Vancouver,Canada
Summary
Experienced with customer service, enhancing guest experiences through attentive service. Utilizes strong communication skills to ensure seamless interactions between staff and guests. Track record of maintaining high standards in cleanliness and presentation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food and Beverage
Cirque Du Soliel
10.2024 - 01.2025
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Adhered to health and safety standards while handling food and beverages.
- Used slow periods to restock supplies, ice, trays, drinks.
Bartender
The Waldorf
04.2020 - 03.2023
- Kept bar organized and clean during busy hours
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders
- Completed POS transactions, returning currency, coin, and payment cards to patrons
Bartender
Funky Winkerbeans
01.2020 - 03.2023
- Upsold daily specials any beverage promotions to exceed daily sales goals
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Completed POS transactions, returning currency, coin, and payment cards to patrons
Server
Princeton Pub
01.2018 - 03.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted and accommodated guests, building positive experience from first interaction
Busser/day cleaner/bar back
Red Room Ultra Bar
01.2011 - 05.2016
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Organized and cleaned assigned sections by sanitizing and cleaning table, counters
- Greeted customers and answered any questions
- Protected and maintained carpets with regular steam cleaning
Education
GED -
Moscrop
Burnaby, BC09-2000
Skills
- Daily specials memorization
- Beverage preparation
- Tableside service
- High-volume dining
- Guest satisfaction
Certification
Serving it right
Timeline
Food and Beverage
Cirque Du Soliel
10.2024 - 01.2025
Bartender
The Waldorf
04.2020 - 03.2023
Bartender
Funky Winkerbeans
01.2020 - 03.2023
Server
Princeton Pub
01.2018 - 03.2020
Busser/day cleaner/bar back
Red Room Ultra Bar
01.2011 - 05.2016
Serving it right
GED -
Moscrop
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