BRANDI LAVICTOIRE
North Bay
Summary
I see myself as a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
CarePartners
01.2024 - Current
- Manage phone and email correspondence and handle incoming and outgoing mail and faxes
- Manage daily operations to ensure smooth functioning of the office and clinic, maintaining a clean, safe environment for patients and employees
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Process incoming Physician's update letters and faxed where needed
- Regular PPE counts (controll all incoming and outgoing inventory in clinic)
- Check fridge temperatures for vaccines
- Process all incoming wound images
- Process client Initial and Discharge reports
- Set up New Hires with ID badges, form folders and devices
- Assist coworkers and staff members with special tasks on daily basis
- Restock supplies and place purchase orders to maintain adequate stock levels for office and clinic
- Open and properly distribute incoming mail to promote quicker response to client inquiries
- Demonstrate strong organizational and time management skills while managing multiple projects
- Demonstrate respect, friendliness and willingness to help wherever needed
Store Manager
Boathouse
07.2017 - 08.2022
- Increased store profitability by implementing cost-saving measures through smart scheduling and efficient inventory management strategies
- Improved customer satisfaction through staff training in customer service and product knowledge
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Approved regular payroll submissions for employees
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Lead Key Holder
The Escape Movement
06.2014 - 09.2017
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience
- Collaborated with management to develop promotional strategies that increased store traffic and sales revenue
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines
- Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons
- Opened and closed store including counting registers, making deposits, and storing and filing all daily paperwork
- Engaged in friendly conversation with customer to better uncover individual needs.
Store Manager
West 49
08.2015 - 06.2017
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Approved regular payroll submissions for employees.
Education
High School Diploma -
West Ferris Secondary School
North Bay, ONDiploma -
Medical Office Administrator
North Bay, ON01.2024
Skills
- Time Management
- Goals and Performance
- Customer Service
- Positive and Friendly
- Customer Relations
- Multitasking and Organization
- MS Office Proficiency
- Work Planning and Prioritization
- Records Organization and Management
- Payroll Administration and Timekeeping
Certification
Mental Health First Aid Certificate, 10/17/23
Languages
Timeline
Administrative Assistant
CarePartners
01.2024 - Current
Store Manager
Boathouse
07.2017 - 08.2022
Store Manager
West 49
08.2015 - 06.2017
Lead Key Holder
The Escape Movement
06.2014 - 09.2017
High School Diploma -
West Ferris Secondary School
Diploma -
Medical Office Administrator
Mental Health First Aid Certificate, 10/17/23
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