Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandi Lavictoire

North Bay

Summary

I see myself as a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Boathouse
07.2017 - 08.2022
  • Increased store profitability by implementing cost-saving measures through smart scheduling and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Interacted well with customers to build connections and nurture relationships.

Lead Key Holder

The Escape Movement
06.2014 - 09.2017
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Opened and closed store including counting registers, making deposits, and storing and filing all daily paperwork.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Store Manager

West 49
08.2015 - 06.2017
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

West Ferris Secondary School
North Bay, ON

Diploma - Medical Office Administrator

CTS
North Bay, ON
01.2024

Skills

  • Time Management
  • Goals and Performance
  • Customer Service
  • Positive and Friendly
  • Customer Relations
  • Multitasking and Organization
  • MS Office Proficiency
  • Work Planning and Prioritization
  • Records Organization and Management
  • Payroll Administration and Timekeeping

Certification

  • Mental Health First Aid Certificate - 10-17-2023

Timeline

Store Manager

Boathouse
07.2017 - 08.2022

Store Manager

West 49
08.2015 - 06.2017

Lead Key Holder

The Escape Movement
06.2014 - 09.2017

High School Diploma -

West Ferris Secondary School

Diploma - Medical Office Administrator

CTS

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Brandi Lavictoire