Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Brandi Johnson

Barrie,ON

Summary

Experienced professional with a strong focus on interpersonal skills, time management, and problem-solving abilities. Seeking a full-time position to leverage expertise in customer service, sales, and administrative tasks, as well as experience in long-term care and childcare. Brings a versatile skill set to the table and is highly effective at communication. Thrives in team-oriented environments where collaboration and effective communication are key.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Early Childhood Educator Assistant

Elder Tree Montessori
03.2024 - Current
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
  • Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
  • Provided individualized support for children with special needs, enabling them to thrive in the classroom setting.
  • Improved student behavior by promoting positive reinforcement strategies and clear communication of expectations.
  • Organized snack time and nap hours.
  • Collaborated with instructors to develop engaging lesson plans.
  • Prepared reports and maintained administrative records.

Key Holder/Sales Associate

Hallmark
06.2023 - 01.2024


  • Increased store sales by creating visually appealing merchandise displays and product placements
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales
  • Managed customer needs and delegated tasks to employees for optimal coverage
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs

Pharmacy Assistant

Rexall Pharmacy
12.2021 - 11.2022


  • Answered telephones and provided information about order status, store hours and pharmacy procedures
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
  • Updated computer system with current customer, payment and inventory information
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow
  • Enhanced customer satisfaction by providing efficient and accurate prescription filling services
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety
  • Aided in the reduction of prescription errors by meticulously verifying patient information and medication details
  • Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times
  • Completed regulatory compliance tasks, such as logging controlled substances, upholding legal requirements in pharmaceutical practices
  • Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation
  • Processed insurance claims accurately, minimizing reimbursement issues and ensuring timely payment for services rendered
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system
  • Assisted customers in selecting over-the-counter medications and health care products

Bartender

Rack'em Jack Billiards
09.2020 - 09.2021
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
  • Verified drinking age requirements of customers by carefully reviewing photo identification
  • Followed strict recipes and drink measurements to minimize product used
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas

Resident Care Aide

Barrie Manor Enhanced Care Community
06.2018 - 06.2019


  • Enhanced resident well-being by providing compassionate care and support in daily activities
  • Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process
  • Supported the emotional well-being of residents by establishing strong relationships built on trust and empathy
  • Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies
  • Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility
  • Delivered exceptional customer service by promptly responding to resident requests or concerns with empathy and professionalism
  • Answered call lights and supported resident comfort and safety by adjusting bed rails and equipment
  • Reported unusual or urgent circumstances in residents’ condition or environment immediately to nurse supervisor
  • Changed linens in rooms, keeping spaces fresh and clean for resident health and satisfaction
  • Reduced risks of resident infection and cross-contamination by cleaning and sterilizing equipment
  • Upheld infection control and prevention policies across different resident-facing areas

Housekeeper

Barrie Manor Enhanced Care Community
06.2018 - 06.2019
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively
  • Prioritized resident comfort through attentive service, responding swiftly to special requests or concerns
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for residents and their families
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
  • Cleaned and stocked residents’ rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Verified cleanliness and organization of storage areas and carts

Education

Post-secondary education in ECEA -

YMCA Simcoe/Muskoka Youth Quest
Barrie, ON
09.2023

College certificate in Pre-Health Sciences - Health Sciences

Georgian College of Applied Arts And Technology
Barrie, ON
08.2021

High School Diploma -

Simcoe Alternative Secondary School
06.2018

Skills

  • Flexible and Adaptable
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Teamwork and Collaboration

Languages

English
Native or Bilingual

Certification

  • Ontario Smart Serve
  • Standard First Aid/ AED/CPR-HPC 2023-2025
  • ECEA certification

Timeline

Early Childhood Educator Assistant

Elder Tree Montessori
03.2024 - Current

Key Holder/Sales Associate

Hallmark
06.2023 - 01.2024

Pharmacy Assistant

Rexall Pharmacy
12.2021 - 11.2022

Bartender

Rack'em Jack Billiards
09.2020 - 09.2021

Resident Care Aide

Barrie Manor Enhanced Care Community
06.2018 - 06.2019

Housekeeper

Barrie Manor Enhanced Care Community
06.2018 - 06.2019

Post-secondary education in ECEA -

YMCA Simcoe/Muskoka Youth Quest

College certificate in Pre-Health Sciences - Health Sciences

Georgian College of Applied Arts And Technology

High School Diploma -

Simcoe Alternative Secondary School

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