Brandi Emswiler
Chico
Summary
Detail-oriented office administrator with 10+ years of experience in managing administrative tasks and supporting office operations. Seeking to leverage proven organizational and communication skills to contribute effectively. Dedicated to maintaining efficiency by implementing streamlined processes and providing exceptional administrative support.
Overview
10
10
years of professional experience
Work History
Office Manager
Icon Family Healthcare
01.2023 - 10.2025
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Offered constructive feedback to team members, boosting overall job performance.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
Office Manager
Advanced Spinal Rehabilitation
01.2018 - 01.2023
- Overseeing daily operations such as scheduling appointments, managing patient records (both physical and electronic), handling billing and insurance claims.
- Coordinating front desk activities including patient check-ins, referrals, and handling inquiries.
- Ensuring smooth patient flow and scheduling to maximize therapist productivity.
- Addressing patient concerns or complaints promptly and professionally.
- Educating patients on insurance coverage, payments options, and office procedures.
- Arranging and coordinating continuing education opportunities for the staff to ensure they stay updated with industry trends and regulations.
Office Manager
Willows Physical Therapy
01.2016 - 09.2018
- Supervising and coordinating the daily administrative operations of the office, including patient scheduling, registration, and check in/out processes.
- Managing patient records, ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
- Overseeing medical transcription, coding, and billing processes to ensure accurate and timely submission of claims.
- Managing financial aspects of the practice, including budgeting, invoicing, accounts receivable/payable, and financial reporting.
- Analyzing patient feedback and operational data to identify areas for improvement and implement corrective actions.
- Facilitating effective communication within the office and ensuring clear communication of medical information to patients.
Education
MA - Medical Assisting
Cambridge Junior College
Yuba CitySkills
- Organization
- Customer Service
- HIPAA Certified
- Financial Management
- Problem-Solver
- Time management
Timeline
Office Manager
Icon Family Healthcare
01.2023 - 10.2025
Office Manager
Advanced Spinal Rehabilitation
01.2018 - 01.2023
Office Manager
Willows Physical Therapy
01.2016 - 09.2018
MA - Medical Assisting
Cambridge Junior College