Brandi Drew
Fairview,Po Box 2031
Summary
Versatile and dynamic professional with a proven track record at H & R Block Tax Services, excelling in customer relations and office administration. Leveraged organization skills and multi-line telephone operation to enhance office efficiency. Demonstrated exceptional time management and interpersonal abilities, significantly improving client satisfaction and streamlining operations.
Overview
24
24
years of professional experience
Work History
Receptionist
H & R Block Tax Services
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted with onboarding new clients and securing paperwork completion.
Photographer
Drew Photography
01.2015 - Current
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Developed strong relationships with clients through clear communication and professionalism.
- Selected and set up appropriate props, backdrops, and lighting.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients with creative ideas for photography needs.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Monitored trends in photography to stay current in industry.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Offered image proofs to help clients choose best photos from shoot.
- Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
- Shot photographs in controlled lab, field, and remote environments.
- Generated cost-effective solutions for client's photography needs.
- Collaborated with clients to create engaging photo albums.
- Researched new camera equipment and accessories.
Teacher's Assistant
Peace River School Division
01.2018 - 02.2020
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Copied, organized and distributed classroom assignments or other paperwork.
- Supported classroom activities, tutoring, and reviewing work.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Mentored and tutored individual students needing additional help.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Maintained safety and security by overseeing students in recess environments.
- Reviewed lesson material with students individually or in small groups.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Key Holder
The Bargain Shop
11.2018 - 01.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Childcare Provider
Self-employeed
07.2000 - 02.2017
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Implemented daily routines and activities to stimulate and engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children to develop healthy social and emotional skills.
- Utilized positive reinforcement techniques to encourage good behavior.
- Provided emotional support and guidance to children during difficult times.
- Encouraged children's emotional and social development.
- Introduced children to educational games and activities to boost learning.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Responded to inquiries from parents and guardians.
- Assisted in potty training and toilet hygiene.
- Improved language development through engaging storytelling sessions and age-appropriate book readings.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
Education
High School Diploma -
Northern Lakes College
Peace River, AB08-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Administrative support
- Multi-line telephone operation
- Document management
Languages
English
Professional Working
Accomplishments
- Managed The Bargin shop area.
- Responded to over 100 customer inquiries each day
- Updated and maintained company database to reflect current and accurate client records for more than 300 accounts.
Interests
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Dancing
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Baking
- Growing herbs, vegetables, or fruits in home gardens
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Outdoor Recreation
- Camping
- Gardening
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Fundraising Events
- Volunteer Work
Timeline
Receptionist
H & R Block Tax Services
09.2024 - Current
Key Holder
The Bargain Shop
11.2018 - 01.2020
Teacher's Assistant
Peace River School Division
01.2018 - 02.2020
Photographer
Drew Photography
01.2015 - Current
Childcare Provider
Self-employeed
07.2000 - 02.2017
High School Diploma -
Northern Lakes College
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