Brandi Chartrand
Winnipeg,Manitoba
Summary
Dynamic and dedicated professional with extensive experience in customer service at Mtt Service Inc. Proven ability to enhance guest experiences through strong multitasking and effective team collaboration. Skilled in cash handling and maintaining cleanliness, consistently delivering high-quality service even in high-pressure environments. Committed to fostering positive relationships with clients and colleagues alike.
Overview
11
11
years of professional experience
Work History
Waitress
Mtt Service Inc
02.2022 - 08.2025
- Provided excellent customer service by greeting and assisting guests promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in taking accurate orders and relaying them to kitchen staff efficiently.
- Demonstrated adaptability by learning menu items and daily specials quickly.
- Supported team members during busy shifts to ensure smooth operations.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Collaborated with kitchen staff to address special dietary requests from guests.
- Contributed to a positive atmosphere by engaging with customers and fostering a welcoming environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
House Cleaner
Molly Maid
03.2019 - 06.2020
- Managed daily cleaning operations, ensuring high standards of cleanliness and organization.
- Developed efficient cleaning schedules, optimizing time management across multiple properties.
- Conducted thorough inspections to guarantee quality assurance in all completed tasks.
- Collaborated with clients to customize cleaning services based on individual preferences and needs.
- Resolved client concerns promptly, fostering positive relationships and repeat business opportunities.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Barista
Tim Hortons
05.2014 - 06.2015
- Operated espresso machines and grinders, ensuring consistent beverage quality.
- Developed efficient workflows to enhance order accuracy and reduce wait times.
- Implemented daily cleaning protocols to maintain equipment and workspace hygiene standards.
- Provided exceptional customer service, resolving complaints and enhancing overall satisfaction.
- Collaborated with team members to streamline operations during peak hours, improving efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
St Laurent School
St. Laurent, MBSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Cash handling
- Safe food handling
- Payment processing
- Table setting
- Order accuracy
- Menu memorization
- Dining area maintenance
Languages
English
Full Professional
Timeline
Waitress
Mtt Service Inc
02.2022 - 08.2025
House Cleaner
Molly Maid
03.2019 - 06.2020
Barista
Tim Hortons
05.2014 - 06.2015
St Laurent School