Brandi Bocanegra
Redlands
Summary
Results-driven assistant operations manager with a strong background in data analysis and payment collection. Skilled in managing multiple workflows and improving operational processes, leading to enhanced service delivery and tenant satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Property Manager
Canfield property management
Redlands
08.2025 - Current
- Managed tenant inquiries and resolved issues promptly.
- Coordinated property maintenance requests with service providers effectively.
- Conducted regular property inspections to ensure compliance and safety standards.
- Supported marketing efforts for vacant units through online listings and showings.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Assistant Operations Manager
Sanborns Air Conditioning and Heating
Redlands
05.2023 - Current
- Coordinated dispatch operations for multiple routes and ensured timely deliveries.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Entered data into dispatch software for accurate record-keeping and reporting.
- Reviewed reports and data to identify trends and inform decision-making.
- Managed accounts payable and receivable processes efficiently and accurately.
- Negotiated payment plans with customers to facilitate debt recovery efforts.
Education
Associate of Arts -
San Bernardino Valley College
San Bernardino, CA05-2027
Skills
- Property management
- Fair housing compliance
- Vendor management
- Payment collection
- Data analysis
- Marketing support
- Customer service
- Conflict resolution
Certification
- Low income housing - HUD Certified
Timeline
Property Manager
Canfield property management
08.2025 - Current
Assistant Operations Manager
Sanborns Air Conditioning and Heating
05.2023 - Current
Associate of Arts -
San Bernardino Valley College