Summary
Work History
Education
Skills
Timeline
Generic

Brandi Adam

Moose Jaw,SK

Summary

I am an organized and dependable candidate with excellent customer service skills who is successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals. I work well on my own as well as part of a team. I am always wanting to learn or try anew things and I am always working on my self to be a better human.

Work History

Evening Supervisor

Chillers Brew Pub And Eatery
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Processed customer orders quickly and accurately to meet dispatch targets.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Assessed and adjusted staffing levels to meet operational demands.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted nightly inventory management procedures to track sales and stock levels.

Banquet Captain

Temple Gardens Mineral Spa
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Sales and Catering Office Assistant

TempleGardens Mineral Spa
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.

Customer Service Specialist

Cash Money Cheque Cashing
01.2023 - 04.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

12 -

Vanier Collegiate
Moose Jaw, SK
05.1999

Skills

  • Overseeing Employees
  • Customer Service
  • Guest Assistance
  • Scheduling and Coordinating
  • Administrative Support

Timeline

Customer Service Specialist

Cash Money Cheque Cashing
01.2023 - 04.2023

Evening Supervisor

Chillers Brew Pub And Eatery

Banquet Captain

Temple Gardens Mineral Spa

Sales and Catering Office Assistant

TempleGardens Mineral Spa

12 -

Vanier Collegiate
Brandi Adam