I am an organized and dependable candidate with excellent customer service skills who is successful at managing multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals. I work well on my own as well as part of a team. I am always wanting to learn or try anew things and I am always working on my self to be a better human.
Work History
Evening Supervisor
Chillers Brew Pub And Eatery
Resolved customer complaints promptly and professionally to maintain satisfaction.
Processed customer orders quickly and accurately to meet dispatch targets.
Trained and mentored new and existing staff to achieve best practices.
Created nightly shift task lists to assign duties to each employee.
Assessed and adjusted staffing levels to meet operational demands.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Conducted nightly inventory management procedures to track sales and stock levels.
Banquet Captain
Temple Gardens Mineral Spa
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Provided exceptional service to guests by immediately addressing needs and requests.
Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Liaised with catering department about event changes and implemented requested adjustments.
Oversaw timeliness and quality of food delivery at high-volume events.
Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales and Catering Office Assistant
TempleGardens Mineral Spa
Passionate about learning and committed to continual improvement.
Demonstrated strong organizational and time management skills while managing multiple projects.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Customer Service Specialist
Cash Money Cheque Cashing
01.2023 - 04.2023
Offered advice and assistance to customers, paying attention to special needs or wants.
Handled customer inquiries and suggestions courteously and professionally.
Maintained and managed customer files and databases.
Answered customer telephone calls promptly to avoid on-hold wait times.