Branden Vincent-Walker
Fresno,CA
Summary
Driven software engineering student and IT professional with hands-on experience developing web applications, automation scripts, and cloud-based solutions. Skilled in bridging technology support and software development, with proven ability to build and deploy tools that improve efficiency. Passionate about delivering scalable solutions and continuously learning modern frameworks.
Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Detail-oriented with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technology Support Specialist
Learn4Life / DC4
01.2023 - Current
- Provided comprehensive remote and onsite IT support to staff and students, resolving hardware, software, and network issues, ensuring minimal downtime and maintaining consistent operational efficiency.
- Documented and tracked technical support cases within the ticketing system, creating detailed logs and technical documentation to improve troubleshooting efficiency and knowledge sharing among the IT team.
- Utilized imaging deployment tools to build and deploy new operating systems, streamlining the setup process for new and existing computers and ensuring up-to-date technology across the school.
Instructional Assistant
Oraze Elementary / CUSD
01.2022 - 01.2023
- Supported classroom instruction by assisting the lead teacher with lesson delivery, small group activities, and individualized student support, fostering a positive and effective learning environment.
- Provided one-on-one and small group tutoring to reinforce concepts, helping students achieve academic goals and build confidence in their abilities.
Technology Support Specialist
Trinity Development Center / Fresno
01.2020 - 01.2022
- Collaborated closely with school leadership and staff to proactively identify and resolve IT challenges, improving overall technology integration and user satisfaction.
- Managed the setup, maintenance, and troubleshooting of AV equipment and computer systems, ensuring seamless operation and minimizing downtime for all users.
- Provided personalized technical assistance to clients, facilitating their understanding and mastery of new technologies, contributing to a more tech-savvy environment.
Education
Bachelor's Degree - Computer Software Engineering
Western Governors University
Salt Lake City, UT01.2025
Associate's Degree - Liberal Arts and Sciences/Liberal Studies
Clovis Community College
Clovis, CA01.2023
High School Diploma -
Clovis High School
Clovis, CA01.2015
Skills
- Programming & Development: Python, JavaScript/TypeScript, Ruby on Rails, HTML, CSS
- Cloud & DevOps: AWS (Certified Cloud Practitioner), Supabase, Git, GitHub
- Automation & Scripting: PowerShell, API Integration
- Project & Collaboration: CompTIA Project, ITIL, Agile/SDLC
- Wireless networking
- Data recovery
Certification
- CompTIA Project+
- COMP001022592749
- Issued Jul 2024
- AWS Certified Cloud Practitioner
- Dd349aa82b3d4da58cd9843a1b67b723
- Issued Mar 2024
- ITIL Foundation
- GR671676413BV
Languages
English
Native or Bilingual
Timeline
Technology Support Specialist
Learn4Life / DC4
01.2023 - Current
Instructional Assistant
Oraze Elementary / CUSD
01.2022 - 01.2023
Technology Support Specialist
Trinity Development Center / Fresno
01.2020 - 01.2022
Bachelor's Degree - Computer Software Engineering
Western Governors University
Associate's Degree - Liberal Arts and Sciences/Liberal Studies
Clovis Community College
High School Diploma -
Clovis High School
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