Branden Nadeau
Calgary,AB
Summary
An analytical thinker with over a decade of experience working within the customer service industry who carries strong interpersonal skills. Has an ability to lead a team, as well as be a contributing part of one. Looking to find something to broaden my experience and make a difference within a team.
Overview
12
12
years of professional experience
Work History
TAC (Turn Around Crew) - Crew Chief
WestJet
Calgary, AB
07.2017 - 11.2020
- Responsible for safely marshaling & taxiing planes in and out of the airport gates, handling cargo, positioning airside equipment, supplying the aircraft with water, and other duties that support the operation.
- Lead a small team of agents on the ramp and managed loading/offloading & servicing of aircraft as well as flight paperwork.
- Implemented effective procedures regarding hazardous actions, materials and items to keep crew safe during operations.
Daily Duty Coordinator
WestJet
Calgary, AB
09.2019 - 11.2020
- Constant monitoring of flight paths and utilization of flight tracking software to assess changes in planning if needed to ensure safety and on time performance with each flight.
- Planned daily operational strategies and schedules, including task assignment for crews and agents and organizing airport gate usage.
- Communicated with flight crews to troubleshoot concerns or queries from pilots.
- Addressed real-time concerns and solved problems brought forth by airport or company upper management.
Assistant Store Manager
Starbucks Canada
Calgary, AB
10.2015 - 07.2017
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment.
- Trained and mentored new and existing staff.
Kitchen Manager
Original Joe's
Calgary, AB
12.2008 - 10.2015
- Oversaw meal preparation and monitored food handling to encourage safety.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Education
Bachelor of Science - Psychology
University of Calgary
Calgary, AB2026
High School Diploma -
Dr. E.P. Scarlett High School
Calgary, AB06.2006
Timeline
Daily Duty Coordinator
WestJet
09.2019 - 11.2020
TAC (Turn Around Crew) - Crew Chief
WestJet
07.2017 - 11.2020
Assistant Store Manager
Starbucks Canada
10.2015 - 07.2017
Kitchen Manager
Original Joe's
12.2008 - 10.2015
Bachelor of Science - Psychology
University of Calgary
High School Diploma -
Dr. E.P. Scarlett High School
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