Branden Llamas
South Gate
Summary
Friendly Ride Attendant focused on guest safety and positive experiences. Organized and attentive to identify and quickly resolve operational issues and maintain smooth operations. Customer-focused with excellent relationship-building and communication skills.
Overview
5
5
years of professional experience
Work History
Amusement Ride Operator
Universal Studies
Studio City
04.2023 - Current
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Explained goals and expectations required of trainees.
Manager
McDonald's Restaurant
Lynwood
01.2021 - 03.2023
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on food safety and service standards.
- Managed inventory and ordered supplies to maintain stock levels.
- Resolved customer complaints to improve dining experience and strengthen customer loyalty.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Monitored staff performance and addressed issues to maintain service quality.
- Enforced customer service standards and addressed customer problems to ensure high-quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
South East High School
South Gate, CASkills
- Customer service
- Safety compliance
- Operational efficiency
- Onboarding procedures
- Team leadership
- Communication skills
- Patience and empathy
- Cash handling experience
Languages
English
Professional
Spanish
Professional
Accomplishments
- More than 20 positive guest comments
Timeline
Amusement Ride Operator
Universal Studies
04.2023 - Current
Manager
McDonald's Restaurant
01.2021 - 03.2023
South East High School