Branden Gilfoil
Penetanguishene,ON
Summary
Dedicated and customer-focused professional with hands-on experience in technical support through Best Buy's Geek Squad and retail service at Walmart as a sales floor associate and greeter. Demonstrated strong time management skills, and a proactive approach to problem-solving. Organized and detail-oriented individual committed to delivering outstanding customer experiences.
Overview
5
5
years of professional experience
Work History
Geek Squad Agent (Seasonal)
Best Buy
Oshawa, Ontario
12.2023 - 01.2024
- Managed multiple support tasks under time constraints, maintaining high professionalism and customer satisfaction.
- Executed sales transactions using point-of-sale systems, ensuring accuracy and compliance with cash handling procedures.
- Resolved customer inquiries and complaints, enhancing customer experience and loyalty.
- Participated in store promotions and events to drive customer engagement and sales.
IT Support Technician
The Town of Whitby
Whitby, Ontario
04.2023 - 05.2023
- Organized records and managed confidential information with discretion and attention to detail to ensure compliance and security.
- Delivered courteous, professional service to clients and visitors in fast-paced environment to enhance customer satisfaction.
People Greeter / Sales Floor Associate
Walmart
Oshawa, Ontario
06.2020 - 01.2023
- Greeted and assisted customers with friendly demeanor, fostering positive shopping experiences.
- Resolved customer concerns professionally, ensuring satisfaction and retention.
- Informed customers about promotions and store policies, improving clarity and satisfaction.
- Maintained cleanliness and organization at entrance area for a welcoming atmosphere.
- Monitored store entrance for security and safety concerns throughout shifts.
- Managed multiple tasks simultaneously, ensuring efficient store operations
during peak hours.
IT Field Support Technician
MBD Clinics
Whitby, Ontario
07.2019 - 03.2020
- Maintained positive working relationship with fellow staff and management.
Education
Computer Systems Technology Advance Diploma - Information Technology
Durham College
Oshawa06-2023
High School Diploma -
Maxwell Heights Secondary School
Oshawa, ON06-2017
Skills
- Point-of-sale transactions
- Customer support
- Customer relationship management
- Time management
- Organizational skills
- Problem-solving
- Critical thinking
- Resource allocation
- Professional communication
Timeline
Geek Squad Agent (Seasonal)
Best Buy
12.2023 - 01.2024
IT Support Technician
The Town of Whitby
04.2023 - 05.2023
People Greeter / Sales Floor Associate
Walmart
06.2020 - 01.2023
IT Field Support Technician
MBD Clinics
07.2019 - 03.2020
Computer Systems Technology Advance Diploma - Information Technology
Durham College
High School Diploma -
Maxwell Heights Secondary School