Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandee Williams

Oakland

Summary

With a proven track record at Maximum Healthcare, I excel in reducing challenging behaviors by over 30% through effective reinforcement strategies. Skilled in data collection and fostering strong interpersonal relationships, my approach enhances client outcomes and fosters trust with families, showcasing my commitment to excellence and compassionate care.

Overview

18
18
years of professional experience

Work History

RBT

Maximum Healthcare
11.2024 - Current
  • Reduced challenging behaviors through the implementation of positive reinforcement strategies.
  • Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
  • Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
  • Supported families in understanding and applying behavioral strategies within the home environment.
  • Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
  • Implemented skill acquisition programs tailored to each client''s unique needs and abilities.
  • Promoted socialization and peer interaction with group activities and play-based learning.

Home Health Aide

Mr. Willams
02.2016 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Receptionist

Non Stop Boutique
05.2023 - 11.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Home Health Aide

Ms. Thompson/williams
06.2020 - 11.2024
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Housekeeper

Mr. Blackmon
10.2006 - 02.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Customer Service Representative

Good Will
04.2011 - 11.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Paratransit
04.2007 - 10.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

C.n.a -

Edward Shans
Oakdale, CA
06.2004

High School Diploma - Nursing

San Leandro High
San Leandro, CA
06.1996

Skills

  • Data collection
  • Social skills development
  • Incidental teaching
  • Reinforcement strategies
  • Behavior reduction strategies
  • Prompting techniques

Timeline

RBT

Maximum Healthcare
11.2024 - Current

Receptionist

Non Stop Boutique
05.2023 - 11.2024

Home Health Aide

Ms. Thompson/williams
06.2020 - 11.2024

Home Health Aide

Mr. Willams
02.2016 - Current

Customer Service Representative

Good Will
04.2011 - 11.2013

Customer Service Representative

Paratransit
04.2007 - 10.2010

Housekeeper

Mr. Blackmon
10.2006 - 02.2024

C.n.a -

Edward Shans

High School Diploma - Nursing

San Leandro High

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