Brande'e Ross
Inglewood
Summary
Efficient professional with over 10 years of experience in quality customer service. Specializing in completing any task effectively and detailed in administrative duties. Seeking to continue in developing skills to grow as a professional in any work setting.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
09.2024 - 12.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Courtesy Clerk
Vons
08.2024 - 09.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Security Officer
Allied Universal Security Services
07.2023 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
Wheelchair Agent
G2 Secured Staff
03.2023 - 07.2023
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
Event Staff Member
CSC
09.2022 - 03.2023
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Security Officer
Securitas Security Services USA
01.2022 - 09.2022
- Oversaw daily monitoring and patrolled psych ward.
- Improved overall security by monitoring surveillance systems.
Cabin Agent
ERMC
07.2021 - 01.2022
- Upheld company policies regarding prohibited items onboard aircrafts while remaining diplomatic when enforcing regulations to ensure overall safety compliance.
- Cleaned and sanitized aircraft and aircraft lavatories to meet company standards.
- Prevented spread of hazardous waste and blood-borne pathogens by following universal control procedures.
Key Holder
BevMo
10.2017 - 07.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Server
AMC Theatres
09.2016 - 02.2017
- Demonstrated strong multitasking skills by managing multiple seats simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cashier
Walter's Cafe
11.2015 - 09.2016
- Greeted customers entering store and took phone orders for delivery.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Phlebotomy Technician
Los Angeles Southwest College
Los Angeles, CA12-2024
Bachelor of Science - Business Administration And Management
California State University, Dominguez Hills
Carson, CA05-2014
Skills
- Organizational time strategies
- Approachable demeanor
- Meticulous attention to detail
- Collaborative team member
- Cash management
- Opening and closing duties
Timeline
Barista
Starbucks
09.2024 - 12.2024
Courtesy Clerk
Vons
08.2024 - 09.2024
Security Officer
Allied Universal Security Services
07.2023 - 07.2024
Wheelchair Agent
G2 Secured Staff
03.2023 - 07.2023
Event Staff Member
CSC
09.2022 - 03.2023
Security Officer
Securitas Security Services USA
01.2022 - 09.2022
Cabin Agent
ERMC
07.2021 - 01.2022
Key Holder
BevMo
10.2017 - 07.2021
Server
AMC Theatres
09.2016 - 02.2017
Cashier
Walter's Cafe
11.2015 - 09.2016
No Degree - Phlebotomy Technician
Los Angeles Southwest College
Bachelor of Science - Business Administration And Management
California State University, Dominguez Hills
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