Brandee Jones
Listowel,ON
Summary
Driven professional with a robust background in hospitality, notably at Malt &barley Public House. Excelled in suggestive selling and basic accounting, enhancing sales and operational efficiency. Demonstrated exceptional menu memorization and customer service skills, significantly improving guest satisfaction. Trained new staff, fostering a team-oriented environment. Achieved a seamless blend of hard and soft skills to meet and exceed employer expectations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Malt &barley Public House
05.2014 - 08.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
Wedding Server
Golf North
06.2011 - 08.2013
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Server
Daily Grill
03.2007 - 08.2013
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Barista
Tim Hortons
04.2002 - 08.2005
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Wiarton District Height School
Wiarton, ON2005
Skills
- Basic accounting
- Suggestive Selling
- Food Running
- Menu Memorization
Smart serve certified
Smart serve certified
Certification
Smart serve certified
Timeline
Bartender
Malt &barley Public House
05.2014 - 08.2019
Wedding Server
Golf North
06.2011 - 08.2013
Server
Daily Grill
03.2007 - 08.2013
Barista
Tim Hortons
04.2002 - 08.2005
Wiarton District Height School
Smart serve certified
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