Brandee Alba
Hemet
Summary
Results-driven Office Manager with a proven track record at TOP Promotional Products, excelling in accounts payable and compliance. A meticulous team player with strong organizational skills, I effectively improved customer satisfaction and streamlined operations. Proficient in Microsoft Excel, I adapt quickly to new software, ensuring efficient office management and support.
Overview
11
11
years of professional experience
Work History
Office Manager
TOP Promotional Products
Perris
12.2015 - 01.2017
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained accounts payable files and records in an organized manner.
- Conducted new hire orientations to provide company information and establish performance requirements.
Office Manager/Daytime Dispatcher
Western Regional Security
Riverside
12.2013 - 12.2015
- Greet incoming visitors, and answer incoming calls.
- Responsible for hiring graveyard dispatch, and security guards.
- Complete the daily activity report by the deadline.
- Organize files, develop spreadsheets, fax reports, and scan documents.
- Work with upper management to ensure appropriate changes are made to improve customer satisfaction.
- Learned various proprietary software quickly.
Front Office Admin
Rolcom Corporation
Corona
08.2013 - 12.2013
- Greet incoming visitors, and answer incoming calls.
- Responsible for the purchase log.
- Perform opening and closing duties.
- Issue preliminary notices.
Accounting & Human Resource Clerk
Powermatic Associates
Pleasanton
07.2011 - 10.2012
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Performed debit, credit, and total accounts on computer spreadsheets/databases, using specialized accounting software.
- Completed monthly, quarterly, and annual bank reconciliations.
- Reviewed the accountants' book entries to ensure the accuracy of the G/L.
- Researched and resolved billing and invoice problems.
- Served as a link between management and employees by handling questions and any work-related problems.
Correspondence Clerk
Performant Financial
Livermore
10.2008 - 07.2011
- Verified and logged in deadlines for responding to daily inquiries.
- Process manual letters daily.
- Adhere to all U.S. Treasury regulations.
- Process daily incoming mail from debtors.
- Worked with upper management to ensure that appropriate changes were made to improve customer satisfaction.
- Cross-trained and provided backup for other clerks as needed.
Administrative Professional
Office Team
Pleasanton
12.2005 - 10.2008
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Dispersed incoming mail and faxes to the correct recipients throughout the office.
- Short-notice job placement.
- Adapt to various office procedures as needed for each assignment.
- Learned various proprietary software quickly
Collections Representative
Wells Fargo Bank
Beaverton
10.2006 - 10.2007
- 150+ incoming and outgoing collection calls.
- Promoted to high-balance collections.
- Met and exceeded monthly collection goals.
- Effectively learned and used customized collection software.
- Reviewed customer accounts to determine whether life changes, economic developments, or financial performance indicated a need for hardship.
Education
Some College (No Degree) - Business
University of Phoenix
Murrieta, CASkills
- Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve goals
- Dedicated team player
- Strong organizational skills
- Microsoft Word, Excel, PowerPoint
- General ledger accounting skills
- 68 wpm typing speed
- 10-key by touch
- Advanced clerical knowledge
- FDCPA, FTC, FCRA, and HIPAA trained
- Accounts payable
- Customer service
- Office management
- Data entry
- Credit and collections
- Human resources
References
References are available upon request.
Timeline
Office Manager
TOP Promotional Products
12.2015 - 01.2017
Office Manager/Daytime Dispatcher
Western Regional Security
12.2013 - 12.2015
Front Office Admin
Rolcom Corporation
08.2013 - 12.2013
Accounting & Human Resource Clerk
Powermatic Associates
07.2011 - 10.2012
Correspondence Clerk
Performant Financial
10.2008 - 07.2011
Collections Representative
Wells Fargo Bank
10.2006 - 10.2007
Administrative Professional
Office Team
12.2005 - 10.2008
Some College (No Degree) - Business
University of Phoenix
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