Brande Paterson
Summary
Dynamic customer service professional with a proven track record at CAN-AM, excelling in conflict resolution and empathetic listening. Skilled in payment processing and data entry, I consistently enhance customer loyalty through effective communication and attention to detail, ensuring a seamless experience that drives repeat business.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
CAN-AM
01.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Office Assistant
Paul's Autobody
01.2014 - 11.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Efficient in Synergy and Basic knowledge of ICBC System.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as account receivables and payables as well as balancing estimates to submit for payment and company payroll.
Head Receptionist
Kia West
01.2006 - 12.2014
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Stocked in new and used vehicles into are system. Maintained Service department payments and Sales department payments.
Education
High School Diploma -
Burnaby North Secondary School
Burnaby, BCSkills
- Customer service
- Active listening
- Payment processing
- Computer proficiency
- Order processing
- Clerical support
- Point-of-sale system
- Work order generation
- Attention to detail
- Multitasking
- Cash handling
- Processing payments
- Opening and closing procedures
- Time management
- Problem-solving
- Data entry
Languages
English
Timeline
Customer Service Representative
CAN-AM
01.2019 - 12.2020
Office Assistant
Paul's Autobody
01.2014 - 11.2018
Head Receptionist
Kia West
01.2006 - 12.2014
High School Diploma -
Burnaby North Secondary School
Similar Profiles
Brande PatersonBrande Paterson
Customer Service Representative at CAN-AMCustomer Service Representative at CAN-AM
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Tasha AlmoreTasha Almore
Customer Service Representative /Healthcare Customer Service Representative at Marketplace HealthCustomer Service Representative /Healthcare Customer Service Representative at Marketplace Health
Adriana MartinezAdriana Martinez
Customer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & OrthodonticsCustomer Service, Customer Service Representative (Customer Service Rep) at Smiley Dental & Orthodontics