Brande Paterson
Surrey,BC
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
CAN-AM
Burnaby, British Columbia
01.2019 - 12.2025
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
Office Assistant
Paul's Autobody
Coquitlam, British Columbia
01.2014 - 12.2018
- Answered telephones, directed calls, and took messages.
- Typed, formatted and edited correspondence and other documents.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Payroll,Data entry and a good understanding of ICBC Programs.
- Efficient in synergy file system/
- Closing out ICBC estimates to submit for payment.
Receptionist
Kia West
Coquitlam, British Columbia
01.2006 - 12.2014
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Answered and directed incoming calls using multi-line telephone system.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Education
High School Diploma -
Burnaby North Secondary School
North Burnaby, B.C.06-2008
Entrapenurial Business Diploma - Business
Academy of Learning Career College
Burnaby, BCSkills
- Complaint resolution
- Money handling
- Opening and closing accounts
- Customer service
- Data entry
- Multi-line telephone operations
- Relationship building
- Microsoft Office Suite
- Payment processing
- Filing
- Customer education
- Clerical support
- Order processing
- Strong interpersonal skills
References
References available upon request.
Timeline
Customer Service Representative
CAN-AM
01.2019 - 12.2025
Office Assistant
Paul's Autobody
01.2014 - 12.2018
Receptionist
Kia West
01.2006 - 12.2014
High School Diploma -
Burnaby North Secondary School
Entrapenurial Business Diploma - Business
Academy of Learning Career College
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