BRANDAN KOEKHUYT

Two years of experience providing exceptional customer support for a variety of BlackBerry products including BlackBerry UEM, BlackBerry Dynamics Apps, BlackBerry Workspaces, and Cylance. I have provided technical support using various methods such as researching and providing Knowledge Base articles, assisting via remote sessions, and recreating issues in a test environment to produce resolutions. All of this would be done by maintaining clear, concise communication and documentation with customers throughout the troubleshooting process to ensure their issues are resolved promptly and satisfactorily I am extremely comfortable and reliable when it comes to maintaining. professionalism, discipline and motivation while working from home with minimal oversight.