Braedyn Blain
Lacombe,AB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative performance in remote environments. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
Supervisor Maintenance Operations
Mint Smartwash
04.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Custodian
Town of Blackfalds
06.2020 - 12.2022
- Worked alone and in small teams to maintain and clean areas ranging from office buildings, arenas, libraries and out door play areas
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Handled a variety of chemicals and implemented proper safety procedures to ensure the safety of myself and others.
Packaging Operator
Troubled Monk Brewery
09.2020 - 12.2021
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Created batches of food products with specified flavor, texture, clarity, bouquet and color profiles by following production recipes and procedures.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
- Sorted final products according to specified regulatory, customer or company standards.
- Assessed issues with faulty equipment and utilized troubleshooting methods to alleviate problems and restore optimal production levels.
Facility Supervisor
Crossroads Church
02.2018 - 08.2019
- Worked with large cleaning equipment, as well as providing security for the church on days when no activities were scheduled.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Conducted regular facility inspections to identify repair needs or improvements.
Protective Services Officer
Paladin Security
11.2016 - 12.2017
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
Game Master
Lockdown Escape Rooms
06.2016 - 10.2016
- Watched guests closely to maintain current understanding of gameplay.
- Communicated clearly and on-time to share clues and direct game actions.
- Kept game and party rooms clean and neat for next guests.
- Explained company policies, game rules and safety requirements.
- Serviced bathrooms by picking up debris, wiping down surfaces and restocking supplies.
- Maintained and troubleshot game performance and system issues to enhance performance.
Sales Supervisor
Mastermind Toys
05.2015 - 05.2016
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Promoted exceptional customer service by engaging clients on sales floor.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Checked store merchandise regularly for proper display and replenishment.
Camp Counselor/ Host/ Maintenance/ Janitorial
Camp Silversides
06.2012 - 08.2015
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Inspected equipment and machinery to verify functionality and safety.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Carwash Attendent
Jo's Carwash
05.2013 - 09.2014
- Achieved customer satisfaction by providing high-quality professional service.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Maintained and repaired car wash equipment to meet operational demand.
Security Guard
Concord Security
09.2013 - 02.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Certificate - Digital Marketing
Red Deer Polytechnic
Red Deer, AB06.2023
Skills
- Customer Experience
- SEO Principles
- Characterization
- Client Collaboration
- Security Process Optimization
- Creative Writing
- Shift Coverage
- Key Performance Indicators (KPIs)
- Financial Management
- New Hire Training
- Customer Satisfaction
- Articulate Communication
Timeline
Supervisor Maintenance Operations
Mint Smartwash
04.2022 - 03.2023
Packaging Operator
Troubled Monk Brewery
09.2020 - 12.2021
Custodian
Town of Blackfalds
06.2020 - 12.2022
Facility Supervisor
Crossroads Church
02.2018 - 08.2019
Protective Services Officer
Paladin Security
11.2016 - 12.2017
Game Master
Lockdown Escape Rooms
06.2016 - 10.2016
Sales Supervisor
Mastermind Toys
05.2015 - 05.2016
Security Guard
Concord Security
09.2013 - 02.2014
Carwash Attendent
Jo's Carwash
05.2013 - 09.2014
Camp Counselor/ Host/ Maintenance/ Janitorial
Camp Silversides
06.2012 - 08.2015
Certificate - Digital Marketing
Red Deer Polytechnic
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