Braedon MacLean
Tilbury,Ontario
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Enjoy taking on added responsibilities to meet team goals. Successful at developing positive relationships with colleagues and the public. Approach each situation with alertness, compassion and concern. Continually follow procedures to maintain safety, documentation and meet legal requirements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crisis Support Coordinator
Chatham-Kent Victim Services
02.2023 - Current
- Supported clients in developing coping skills.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented all client interactions and interventions.
- Conducted follow-ups with clients to determine need for extended assistance.
- Performed verbal de-escalation to resolve crises.
- Triaged and responded to telephone mental health crisis intervention.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Evaluated risk to client or others by gathering information and conducting assessments.
Security Guard
The River Rock Social House
06.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Supervisor
The Downtown Mission
12.2021 - 02.2023
- Recognize and understand situations that may produce conflict and use strategies and critical thinking to resolve and de-escalate in my dealings with clients in crisis
- Recognize and assess a crisis or potential crisis and apply emergency first aid when necessary
- Able to communicate effectively in writing (e.g., complete detailed, accurate, and clear written reports), and documentation through daily notes
- Able to openly communicate and treat others in a consistent, fair, firm, and non-judgmental manner, especially in situations involving conflict or crowd control
- Demonstrates professionalism through understanding and respecting differences when interacting with clients, colleagues, and supervisors
- Perform routine patrols to ensure the safety and security of clients and property
- Oversaw team of security guards and managed scheduling and performance evaluations.
- Collaborated with management to develop security policies and procedures.
Team Leader/Crisis Responder (Volunteer)
Chatham-Kent Victim Services
12.2021 - 02.2023
- Receive and coordinate all requests for service from police
- Notify office of all dispatched teams through web-based call out
- Ensure Crisis Responders have been briefed before attending to victims
- Ensure Crisis Responders have left scene safely (physically and emotionally)
- Provide basic debriefing where necessary and refer all safety concerns to backup staff immediately
- Provide immediate emotional support to victims of crime or tragic circumstance
- Maintain clear and concise notes from all calls
Fitness Manager
#Fitness
06.2015 - 07.2019
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Implemented effective social media strategies facilitate new business and promote patronage in existing customers.
Education
Police Foundations Diploma - Law Enforcement
St. Clair College Windsor
Windsor, ON04.2022
Skills
- Applied Behavior Analysis
- Disaster Analysis
- Community Referrals
- Suicide Risk Assessments
- Documentation Skills
- Critical Thinking
- Verbal and Written Communication
- Investigative Procedures
- De-Escalation Techniques
- Crisis Management
- Adaptable and Flexible
- Legible Report Writing
Accomplishments
Chatham-Kent Victim Services Outstanding Volunteer Award (2022) - 1000 hours of volunteered time
Certification
- Canadian Red Cross – Psychological First Aid
- First Aid / CPR level C / AED
- Smart Serve certified
- Ontario Security Guard License
- Use of force
- Critical incident debriefing
Affiliations
Chatham-Kent Drug Awareness Council Member
Timeline
Crisis Support Coordinator
Chatham-Kent Victim Services
02.2023 - Current
Security Guard
The River Rock Social House
06.2022 - Current
Security Supervisor
The Downtown Mission
12.2021 - 02.2023
Team Leader/Crisis Responder (Volunteer)
Chatham-Kent Victim Services
12.2021 - 02.2023
Fitness Manager
#Fitness
06.2015 - 07.2019
Police Foundations Diploma - Law Enforcement
St. Clair College Windsor
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