Braeden Faubert
Stratford,Canada
Summary
Versatile professional highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Excel in communication, empathy, and adaptability to ensure customer satisfaction and loyalty. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Success Manager
CharityVillage
06.2023 - Current
- Develop and maintain relationships with customers to facilitate user engagement and satisfaction.
- Conduct regular check-ins with clients to ensure their needs are met.
- Provide customer onboarding and training to ensure successful product adoption.
- Demonstrated and explained product features and benefits to overcome customer objectives.
Business Development Representative
Conexiom
Kitchener, Ontario
05.2020 - 04.2022
- Developed and maintained relationships with potential customers to understand their business needs.
- Researched target accounts to build a pipeline of qualified leads.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Participated in product demonstrations, webinars and other marketing initiatives.
Account Manager - B2B Business Development
Randstad
Mississauga, Ontario
02.2019 - 03.2020
- Negotiated contracts with customers, vendors, and suppliers to maximize profitability.
- Collaborated with internal teams such as marketing, sales, finance, operations. to develop long-term plans.
- Developed presentations for potential customers to demonstrate the value of our services and products.
- Identified key decision makers within target accounts and developed relationships with them.
Education
Bachelor of Arts - Criminology
Wilfrid Laurier University
Waterloo04-2016
Skills
- Customer Relations
- Sales management
- Strategic communications
- Inter-department collaboration
- Conflict Resolution
- Problem-solving aptitude
Affiliations
- Coach; U10 Boys Soccer Storm FC
- Volunteer; York Region Victim Services
- Volunteer; Roots of Empathy Southern Ontario
Timeline
Customer Success Manager
CharityVillage
06.2023 - Current
Business Development Representative
Conexiom
05.2020 - 04.2022
Account Manager - B2B Business Development
Randstad
02.2019 - 03.2020
Bachelor of Arts - Criminology
Wilfrid Laurier University
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