Brady Rodd
Cornwall,PE
Summary
Recent Holland College graduate with over eight years of customer service experience, including more than seven years in the restaurant industry as a host and server, and eight months as a Client Services Representative in the investment industry. Both roles being performed concurrently at times. Skilled in research, problem-solving, multi-tasking, and delivering exceptional service in diverse environments. Strong interpersonal skills, including relationship-building, conflict resolution, and patience. Committed to personal development and continuous learning.
Overview
8
8
years of professional experience
Work History
Client Services Associate
Invesco Investment Services
04.2024 - Current
- Served as the primary point of contact for clients, maintaining open lines of communication and ensuring prompt resolution of inquiries.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to clients.
- Conduct research to find resolutions for client's problems.
- Use emotional intelligence to de-escalate tense situations with clients.
- Stay current with the latest regulatory changes within the mutual fund industry.
- Process purchases, exchanges, and redemptions on clients accounts.
- Use time management skills to keep up with tight performance metrics.
- Handle dozens of phone calls a day with clients.
Waiter
Sam's Family Restaurant
09.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Maintained customer satisfaction by clarifying questions about orders and specialty items by using extensive menu knowledge
- Responsible for creating sales reports for the end of the day
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained order efficiency and accuracy through clear communication with kitchen staff
Education
Diploma of Business Administration - Business Manager
Holland College
Charlottetown, PE05-2024
Skills
- Excellent at building rapport with clients
- Exceptional customer service skills
- High emotional intelligence
- Strong research skills
- Composed and effective in stressful situations
- Works well in groups as well as independently
- Follow-up skills
- File management
Languages
English
Native or Bilingual
Timeline
Client Services Associate
Invesco Investment Services
04.2024 - Current
Waiter
Sam's Family Restaurant
09.2016 - Current
Diploma of Business Administration - Business Manager
Holland College
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