Brady Rodd
Cornwall,Prince Edward Island
Summary
Customer-oriented with experience in the service industry. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons. Hardworking and passionate about personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waiter
Sam's Family Restaurant
09.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items by using extensive menu knowledge.
- Responsible for creating sales reports for the end of the day
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales by upselling higher-end products to customers.
Assistant Lifeguard
Town Of Cornwall
06.2018 - 09.2020
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
BBA -
University of Prince Edward Island
Charlottetown, PE06.2026
Diploma, Business Manager -
Holland College
Charlottetown, PE06.2024
Skills
- Team Management
- Data Inputting
- Product Knowledge
- Microsoft Excell, Word, PowerPoint Software Proficiency
- Experience with Sage 50 (2020v) and QuickBooks
- Customer Service
Certification
Responsible Beverage Server
WHMIS
Bronze Cross
Bronze Star
Bronze Medallion
Timeline
Assistant Lifeguard
Town Of Cornwall
06.2018 - 09.2020
Waiter
Sam's Family Restaurant
09.2016 - Current
BBA -
University of Prince Edward Island
Diploma, Business Manager -
Holland College
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