Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Volunteer Experience
Languages
Timeline
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Brady Mombourquette

Thunder Bay,ON

Summary

Knowledgeable customer service professional with demonstrated talents in electronic equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach.

Overview

14
14
years of professional experience

Work History

Electronics Repair Technician

Marnics Mobile
04.2022 - Current
  • Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
  • Tracked diagnostic results and collaborated with fellow technicians to resolve issues.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Electronics Repair Technician

Everything Mobile
10.2021 - 05.2022
  • Fully trained in the repairs of most small electronics including cellular phones and laptops
  • Expected to open and close the store alone on certain days, accepting any and all extra expectations that would include
  • Paid attention to detail while completing assignments.
  • Experience in a Receptionist type role, handling all incoming calls and directing customers to appropriate employees for better service.
  • Self-motivated, with a strong sense of personal responsibility.

Supply Technician

Royal Canadian Navy
12.2018 - 01.2022
  • Trained in all aspects of Dutifulness, Teamwork, Respect, Consistency and Leadership
  • Experience working in and maintaining a warehouse
  • Used identification tags, stamps and electronic marking tools to mark stock items.
  • Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
  • An active member of the community, having helped with a number of community outreach programs such as Camp 911 and the High School co-op program.
  • Reviewed mission requirements and identified appropriate equipment to achieve goals.

Front of House Lead

Signature Steer Steak Co.
06.2018 - 09.2018
  • Established welcoming atmosphere by greeting each guest warmly.
  • Ran the shop from open to close, handling everything unrelated to food prep
  • Confidently engaged guests with ten-course tasting menu options, as well as accurate wine-pairings.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.

Customer Service Associate

Cumberland LCBO
04.2016 - 05.2018
  • Passed mandatory standard examinations with flying colours well ahead of the necessary due date, earning a Gold Certification in both Product Knowledge as well as Service Knowledge
  • Dedicated approach to customers, helping them find what they need while introducing them to the broader world of wine pairings and cocktails
  • Experienced with manual labour, often working multiple hours unloading truck shipments and stocking shelves, always working as quickly, safely and efficiently as the situation would allow
  • On occasion would be entrusted with the responsibilities of a key-holder, expected to open or close the store with his co-workers.

Multi Channel Sales Associate

Best Buy Canada
04.2015 - 04.2016
  • Responsible for answering all incoming calls and fielding customer issues and inquiries independently
  • Supports management staff by assisting associates on the floor and solving customer issues
  • Strives to meet and exceed company standards for sales targets and other metrics
  • Champions multi-channel sales (phone sales, reserve and pickup, web ordering) to other associates in the store, to ensure customers are given excellent and complete service.

Various

Future Shop
07.2012 - 04.2015
  • Contributed to many departments in the store, including Merchandising, Entertainment and Digital Imaging
  • Assisted customers with professionalism and confidence, providing friendly service that ensured clients left with exactly what they needed
  • Maintained an organized and clean store when downtime was available
  • Trained and supported fellow associates on a daily basis.

Various

Cineplex Entertainment
03.2010 - 07.2014
  • Received an accelerated promotion from Concession Foods to 'Wetzel's Pretzels' (after one month instead of the typical one year) due to strong customer service, professionalism and openness to taking on more responsibilities
  • Provided excellent customer service in a fast-paced atmosphere.

Education

High School Diploma -

Superior CVI
Thunder Bay, ON
06.2014

Skills

  • Can work independently with little or no supervision, or happily as part of a collective
  • Can multi-task with ease and proficiency
  • A fast learner with the ability to make responsible decisions with confidence
  • Strong organizational skills with a constant push for tidiness
  • Always kind, respectful and courteous to coworkers and clients
  • Wide knowledge of various Computer Software and Hardware Components

References

  • Liam Mooney, Petty Officer 2nd Class, Canadian Armed Forces - 807.630.7502
  • Joash Ahong, Electronic Repair Technician, Marnics Mobile - 807.358.5159
  • Charlene Plaskett, Lab Technician, Balmoral Dental - 807.345.2383


Hobbies and Interests

  • Travel Documentation (Photography, Videography)
  • Bartending/Mixology
  • Computer Programming
  • Creative Writing
  • Costume/Prop Design
  • Antique Collecting

Volunteer Experience

  • ThunderCon Game Convention / 2015
  • Kita-Kon Game Convention / 2014
  • Cancer Relay for Life / 2012
  • Salvation Army Thunder Bay / 2012

Languages

English
Native or Bilingual

Timeline

Electronics Repair Technician

Marnics Mobile
04.2022 - Current

Electronics Repair Technician

Everything Mobile
10.2021 - 05.2022

Supply Technician

Royal Canadian Navy
12.2018 - 01.2022

Front of House Lead

Signature Steer Steak Co.
06.2018 - 09.2018

Customer Service Associate

Cumberland LCBO
04.2016 - 05.2018

Multi Channel Sales Associate

Best Buy Canada
04.2015 - 04.2016

Various

Future Shop
07.2012 - 04.2015

Various

Cineplex Entertainment
03.2010 - 07.2014

High School Diploma -

Superior CVI

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Brady Mombourquette