Bradley Samaha

Work History

Arbour Restaurant

06.2023 - Current

Elevated guest experience by implementing table-side ordering technology for faster order processing and increased accuracy in meal delivery.
Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Coordinated special events including private parties, catering orders, and community outreach programs to expand restaurant's presence within its local market area.
Resolved conflicts among team members diplomatically while maintaining positive work atmosphere conducive to collaboration.
Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.

Leopard Restaurant

06.2022 - 06.2023

Protected establishment and patrons by adhering to sanitation, safety and AGLC requirements
Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Telus International

12.2021 - 06.2022

Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Improved decision-making processes with accurate data analysis and visualization techniques.
Streamlined data processing for faster results by implementing advanced analytics tools.
Identified, analyzed and interpreted trends or patterns in complex data sets.

Sorrentino's Restaurant Group - Buco Pizzeria and Vino

04.2018 - 05.2020

Managed inventory levels effectively, resulting in reduced food waste and cost savings for establishment.
Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.
Contributed to successful catering events by coordinating meal preparation and execution, exceeding client expectations on each occasion.
Assisted in development of staff training programs, improving overall consistency and efficiency within the kitchen environment while fostering professional growth among junior team members.
Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.

Rev Captioning

01.2017 - 03.2020

Continuously updated knowledge on accessibility regulations, incorporating changes into daily workflows as needed.
Ensured compliance with FCC guidelines regarding closed captioning standards, minimizing legal risks associated with noncompliance.
Enhanced client experience by providing accurate and timely captions for various media platforms.
Received positive feedback from clients due to exceptional attention to detail and accuracy in captions.

Famoso Neapolitan Pizzeria

02.2010 - 02.2017

Lowest staff turnover, lowest labour cost, and highest productivity within the brand.
Increased sales with targeted marketing promotions and event planning for special occasions.
Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
Maintained clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and dining area.
Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.
Managed financial responsibilities including budget development, cost control measures, and revenue tracking.
Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.