Bradley Powell
Moncton,NB
Summary
Proven leader in law enforcement and hospitality management, notably with Jamaica Constabulary Force and Excellence Oyster Bay, where I enhanced public safety and customer satisfaction through expert team coordination and problem resolution. Skilled in staff training and guest relations, I significantly improved service delivery, fostering community trust and loyalty. Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
9
9
years of professional experience
Work History
Police Officer
Jamaica Constabulary Force
2021.11 - 2024.04
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Restaurant Supervisor
Excellence Oyster Bay
2021.06 - 2021.11
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Restaurant Supervisor
Ocean Coral Spring Resort
2020.11 - 2021.06
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Restaurant Supervisor
Moon Palace Resort Jamaica
2015.03 - 2020.11
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
Education
No Degree - Food And Nutrition Management
Ocho Rios High School
Ocho Rios St. Ann Jamaica07.2014
Skills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Guest Relations
- Staff Scheduling
- Performance monitoring
- Problem Resolution
Languages
English
Professional Working
Timeline
Police Officer
Jamaica Constabulary Force
2021.11 - 2024.04
Restaurant Supervisor
Excellence Oyster Bay
2021.06 - 2021.11
Restaurant Supervisor
Ocean Coral Spring Resort
2020.11 - 2021.06
Restaurant Supervisor
Moon Palace Resort Jamaica
2015.03 - 2020.11
No Degree - Food And Nutrition Management
Ocho Rios High School
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