Summary
Overview
Work History
Education
Notable Activations & Projects
Timeline
Generic

Bradley Neumann

Director Of Client Services
Toronto,ON

Summary

An accomplished Sales Executive & Leader with over 12 years of experience in client relationship management and scaling business operations for prominent brands. A proven track record in building long-term partnerships, delivering exceptional client experiences, and leading cross-functional teams to achieve business objectives. Recognized as a compassionate and versatile leader, taking great pride in the professional relationships developed. Thrives on leading impactful teams whom exceed all performance objectives.

Overview

2026
2026
years of professional experience

Work History

Director of Client Services

The LINQ Agency
10.2023 - Current
  • Implement new processes, policy and procedure ensuring successful launch of LINQ Agency and subsequent growth
  • Facilitate new client integration to LINQ Agency
  • Drive key account growth with focus on longevity and sustainability with The LINQ Agency
  • Keep Agency stakeholders up-to-date on details pertaining to client projects
  • Oversee national sales network of 100+ Financial Sales Representatives for key accounts
  • Ensure high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
  • Responsible for client servicing, identifying new horizontals within accounts, vertical program growth
  • Build and implement internal compensation models driven by ability to determine CPA for given investment using historical data, analytics and market trends
  • Closely monitor program results, identifying areas of opportunity for key metrics and KPIs


Director of Client Services

Kite / SDI Marketing
6 2018 - 09.2023
  • Responsible for client budgets in excess of $10MM
  • Managed national sales network of over 300 Financial Sales Representatives for key enterprise accounts such as US Bank-KPF, Capital One, PC Financial, BMO and Walmart
  • Spearheaded new business development in midst of global pandemic, successfully establishing kite’s first net new client, Neo Financial, achieving $4MM in revenue which directly led to divisional regrowth
  • Responsible for client servicing, identifying new horizontals within accounts, vertical program growth
  • Successfully developed new comp models and facilitated compensation negotiations with multiple clients driven by ability to determine CPA for given investment using historical data, analytics and market trends
  • Transitioned to kite’s US Telecom portfolio in 2022 with mandate to to bring successful Canadian growth and efficiencies to US market
  • Successfully implemented effective recruitment, sales training and reporting procedures leading to over 50% YoY program growth
  • Responsible for leading key client accounts such as Sprint, Boost Mobile and Comcast/Xfinity

Client Services Manager

SDI Marketing
07.2016 - 05.2018
  • Supported rapidly growing sales & acquisition portfolio
  • Responsible for managing multiple client relationships – CIBC, PC Financial, BMO
  • Responsible for multiple Account Team in excess of 10 employees and 150+ Financial Sales Representatives
  • Implemented superior performance tracking and project management tools to improve reporting, analytics and monitor results
  • Managed program execution, fiscal budget, strategy and concept ideation
  • Collaborated with clients and partners to identify KPI’s, develop budgets and drive long-term program growth
  • Existing acquisition channels included in-store grocery, retail and gas bar programs
  • Developed and launched net-new National Events & Campus programs that led to incremental annual revenue of over $2MM
  • Worked closely with network of internal and external stakeholders including clients, vendors, properties, regional management teams in order to create roadmap for success

Account Manager

Kognitive Sales Solutions
11.2014 - 06.2016
  • Responsible for Account Team of 9 and 150+ Financial Sales Representatives
  • Tasked with immediately scaling unprofitable Canadian Tire Bank acquisition program
  • Leveraged extensive sales network and doubled program size within 6 months
  • Revamped field recruitment strategy and internal sales training program
  • Collaborated with clients to identify low-hanging opportunities and drive long term continued growth
  • Achieved annual program bonus and additional client-funded trip to Vegas for 30 employees for exceeding targets by over 150%

Account Manager

SDI Marketing
05.2014 - 10.2014

Education

Bachelor of Accounting (BAcc) -

Brock University
St. Catharines, ON

Notable Activations & Projects

• Tims Financial: National Acquisition & Consumer Loyalty Program- In-restaurant, Malls, Campus, Events

• BMO: National Acquisition & Consumer Loyalty Program- Sobeys, Shell, Campus, Events
• Canadian Tire Bank: National Acquisition & Consumer Loyalty Program- retail & gas events
• CIBC: National Acquisition & Consumer Loyalty Program- Gas bar, gas events, insurance
• Walmart: National Acquisition Program- In-store retail
• US Bank: National Acquisition & Consumer Loyalty Program- In-store retail, gas bar, events
• Neo Financial: National Acquisition Channel Launch- Malls, Events, Campus, Retail partners
• Sprint & Boost Mobile: National Assistance Program- US Lifeline government funded program
• Comcast/Xfinity: US National Internet and Cable Acquisition Program- retail in-store

Timeline

Director of Client Services

The LINQ Agency
10.2023 - Current

Client Services Manager

SDI Marketing
07.2016 - 05.2018

Account Manager

Kognitive Sales Solutions
11.2014 - 06.2016

Account Manager

SDI Marketing
05.2014 - 10.2014

Director of Client Services

Kite / SDI Marketing
6 2018 - 09.2023

Bachelor of Accounting (BAcc) -

Brock University

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Bradley NeumannDirector Of Client Services