Bradley Miller
Calgary,AB
Summary
Dynamic professional with extensive experience, excelling in dispatch operations and quality control. Proven track record in enhancing customer satisfaction through effective problem-solving and relationship building. Skilled in training and development, I implemented systems that improved operational efficiency by fostering a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Dispatch / Lead Order Desk
Kerridge Concrete Ltd
04.2014 - 03.2025
- Designated Office First Aider- advanced first aid, level C. C.P.R & AED.
- COR safety certified.
- Managing all schefuling for 35 (+/-) concrete mixers. 5 boom pumps. 1 line pump and gravel trucks.
- Handled all calls coming into the business.
- Business building- I initiated weekly operations meetings with field supervisors. Weekly office meetings with accounts and sales. Weekly managers meetings with each department head.
- Worked with the owners and sales team on pricing and where we should, or need to be at.
- Maintained accurate records of dispatched orders, deliveries, and associated documentation for future reference or audits.
- Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
- Coordinated closely with other departments to ensure seamless integration of processes across the organization.
- Ensured compliance with industry regulations by staying up-to-date on changes in legislation or requirements.
- Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
- Responsible for warranty issues- organizing trades, tracking progress of work. In contact with the home owner and or builder for status updates.
- Implemented new software systems to improve tracking, reporting, and overall dispatch operations effectiveness.
- Developed strong relationships with customers, which allowed me to be more effective in this role.
- Closed the plant on Wedbesdays, weekly. Staying until the last driver is leaving the yard and checking the yard to ensure all buildings are locked, plant shut down and all personell have left the property. Sometimes this meant a 22 hour shift.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Handled calls regarding accounts issues.
- Handled calls regarding sales issues.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Applying for overweight permits through ROADATA.
- Scheduled and organized delivery routes.
- Assisted in resolving customer, as well as public complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Responsible for running credit cards for all COD accounts before shipping.
Quality Control
Kerridge Concrete Ltd
03.2015 - 09.2017
- Designated Field First Aider- advanced first aid- level C, C.P.R & AED
- Level 2 concrete technology.
- COR safety certified.
- WHIMIS trained.
- Responsible for all on site operations.
- Supervise concrete slab pours in excess of 1000m3.
- Communicating with trades on site including formwork, concrete placement, concrete pump as well as all of our drivers and third party engineers to ensure a smooth pour.
- Pre pour meetings with other trades.
- Maintained safe working conditions on site for all employees with changing variables like weather.
- Helping develop a driver education program to proactively ensure drivers knowledge of products and how they react.
- Casting cylinders according to ACSA standards. (Air, slump, temperature etc).
- Worked on municipal and provincial infrastructure.
- Recorded steps of quality control procedures.
- Increased accuracy of test results by implementing rigorous quality control measures.
Commercial Truck Driver
Kerridge Concrete Ltd
04.2012 - 03.2014
- Designated Field First Aider- advanced first aid- Level C, C.P.R & AED.
- COR safety certified.
- Responsible for pre trip vehicle inspection to update internal records and uphold DOT requirements.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
- Operated various types of commercial vehicles, including tractor-trailers demonstrating adaptability in different work settings.
- Provided training to new drivers on company policies, safety procedures, and best practices within the industry.
- Navigated diverse road conditions safely, adjusting driving techniques accordingly for optimal performance in varied environments.
- Maintained a perfect safety record with thorough pre-trip inspections and adherence to traffic laws.
- Managed transportation of hazardous materials responsibly while adhering to strict protocols established for such tasks.
Service Manager / Quality Control
Elktone Interiors Ltd
04.2009 - 04.2012
- COR safety certified.
- Organized the days for anywhere from 7-10 service trucks including timed warranty calls.
- Increased efficiency by designating trucks to areas / quadrants.
- Final inspection of all areas including blown-in insulation, drywall aesthetics, basement insulation and IPD's completed to meet building code requirements. Calling yrades back in with any deficiencies.
- Responsible for managing all warranty issues with field techs and final pre occupancy walk through with the home owner and the builder.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Manager / Quality Control
Detailed Drywall
04.2006 - 04.2009
- COR safety certified.
- Managed the scheduling for 3-5 service trucks.
- Final inspection of all drywall aesthetics.
- Warranty manager. Scheduling field techs to attend appointments with the home owner.
- Scheduled sub trades
- Pre occupancy walk through with home owner and builder.
- Resolved customer complaints in a professional and timely matter.
Education
First Aid, Level C. C.P.R & AED - First Aid
03.2021
Level 2 Concrete Technology - Construction
02.2016
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Customer relationship management
- Conflict resolution
- Training and development
- Professionalism
- De-escalation techniques
- Adaptability
- Mentoring and coaching
- Negotiation
Languages
English
Full Professional
Timeline
Quality Control - Kerridge Concrete Ltd
03.2015 - 09.2017
Dispatch / Lead Order Desk - Kerridge Concrete Ltd
04.2014 - 03.2025
Commercial Truck Driver - Kerridge Concrete Ltd
04.2012 - 03.2014
Service Manager / Quality Control - Elktone Interiors Ltd
04.2009 - 04.2012
Service Manager / Quality Control - Detailed Drywall
04.2006 - 04.2009
FLATLINE Safety - First Aid, Level C. C.P.R & AED, First Aid
SAIT - Level 2 Concrete Technology, Construction
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