Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Bradley Middaugh

Winnipeg

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

21
21
years of professional experience

Work History

SERVICE GAURANTEE EXPERT

Shaw Communications Inc
09.2015 - 06.2023
  • After communicating with one of our service team members our satisfaction goes from 90% to 98% or higher
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

TEAM LEAD

IBM
09.2013 - 09.2015
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Team Leader - Project Management

BURMAN AND FELLOWS AND TES
09.2012 - 09.2015
  • Delivered successful projects by leading cross-functional teams and effectively managing resources.
  • Developed comprehensive project plans, ensuring timely completion of tasks and delivering client satisfaction.
  • Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
  • Managed budgets and allocated resources effectively, reducing costs while maintaining high-quality deliverables.
  • Mentored junior team members, fostering a collaborative work environment and promoting professional growth.
  • Implemented risk management strategies to mitigate potential issues and maintain project timelines.
  • Established clear communication channels among team members, facilitating seamless collaboration throughout the project lifecycle.
  • Troubleshot issues promptly, ensuring minimal impact on deadlines and overall project success.
  • Boosted team productivity by implementing agile methodologies that streamlined workflows and enhanced collaboration.
  • Enhanced customer satisfaction by prioritizing open communication and providing regular updates on progress and milestones achieved.

Team Lead

TES
08.2007 - 09.2015
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

COMPUTER SALES

Dell Computers
08.2007 - 09.2012
  • Increased computer sales by implementing innovative marketing strategies and engaging product demonstrations.
  • Developed strong client relationships through personalized customer service, leading to increased repeat business and referrals.
  • Achieved sales targets consistently by utilizing excellent product knowledge and persuasive communication skills.
  • Collaborated with team members to develop effective sales tactics, resulting in a more cohesive and productive work environment.
  • Provided exceptional customer service by addressing concerns regarding product specifications, pricing, and availability.

Team Leader

Dell Computers
07.2002 - 08.2007
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

High School Diploma -

HARRY AINLAY COMPOSITE HIGH SCHOOL
Edmonton, AB
06.2002

MBA - Marketing Management

MARTECH SCHOOL OF MARKETING
Edmonton, AB
06.2002

Skills

  • Software Proficiency
  • Interpersonal Communication
  • Time Management
  • Attention to Detail
  • Organizational Skills

Languages

English
Full Professional

Additional Information

Please ask for References as the length of time at theses positions were lengthy and contacts may have changed sine i was in this position,

Timeline

SERVICE GAURANTEE EXPERT

Shaw Communications Inc
09.2015 - 06.2023

TEAM LEAD

IBM
09.2013 - 09.2015

Team Leader - Project Management

BURMAN AND FELLOWS AND TES
09.2012 - 09.2015

Team Lead

TES
08.2007 - 09.2015

COMPUTER SALES

Dell Computers
08.2007 - 09.2012

Team Leader

Dell Computers
07.2002 - 08.2007

High School Diploma -

HARRY AINLAY COMPOSITE HIGH SCHOOL

MBA - Marketing Management

MARTECH SCHOOL OF MARKETING

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Bradley Middaugh