Bradley McCormack
Calgary,AB
Summary
Encouraging leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
VP of Operations
Elite Travel Management
12.2023 - 04.2024
- Oversaw all areas of the operations team.
- Coached team members through service expectations to enhance the client experience.
- Oversaw the creation and application of operational budgets as they related to each client portfolio and goals of the company.
- Implemented and maintained new processes to ensure the highest level of client experience was achieved in every interaction.
- Worked alongside the Sales and Finance teams to forecast the need for new hires in the operations department.
- Conducted potential new hire interviews as well as exit interviews when needed.
- Ensured effective communication between departments as it relates to the needs of the operations team.
- Participated in client business reviews to gather and provide feedback on the performance of the travel program.
- Evaluated existing workflows to identify inefficiencies and propose innovative solutions that enhance productivity across the organization.
Strategic Account Manager
Amex GBT
04.2022 - 11.2023
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Designed travel program spend strategy (Policy Consulting)
- Conducted quarterly review of company earnings, executive presentations, and company news to recommend adjustments for the business account plan.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Managed Salesforce CRM
Assistant Distiller
Burwood Distillery
08.2021 - 03.2022
- Assisted in all facets of the distilling operations including mashes, fermentations, distillations, barrelling and proofing.
- Assisted in the completion of the bottling and packaging process.
- Performed daily cleaning tasks of all equipment.
- Participated in sensory panels to ensure quality standards were maintained.
Director of Transformational Change
Flight Centre
07.2017 - 09.2019
- Ensured the integration of new systems met objectives on time and on budget by increasing employee adoption and usage through a detailed training plan.
- Delivered frontend productivity and cost reductions by driving faster adoption, higher utilization and proficiency with the changes and impacted employees.
- Identified and managed anticipated resistance by having focus groups set up in many parts of the business to test any major system changes.
- Evaluated user readiness by reaching out to different businesses across the country to set them up as trial stores for larger roll outs.
- Provided mentoring, guidance, support, and training for the Transformational Change team while driving the company’s strategic and operational growth plans.
Area Leader
Flight Centre
06.2009 - 07.2017
- Inspired and motivated 100+ staff members to reach their potential and achieve their team and individual goals.
- Created area budget, plan, and vision to achieve sales growth and profit expectations.
- Assisted in the creation of store business plans with 15+ store managers across Alberta.
- Regular store visits and coaching sessions with staff members to ensure that individual and team goals were being met.
- Organized and hosted monthly area award events.
Team Leader + Travel Consultant
Flight Centre
08.2004 - 06.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Created store budget, plan, and vision to achieve sales growth and profit expectations.
- Coached and developed team members while providing vision and motivation.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Craft Distilling Certificate - Distilling
Olds College
Olds, AB11.2021
Business Administration
SAIT
Calgary, AB1999
Skills
- Team Building and Motivation
- Operations Management
- Strategic Planning
- Effective leader
- Attention to Detail
- Financial Acumen
Languages
English
Native or Bilingual
Timeline
VP of Operations
Elite Travel Management
12.2023 - 04.2024
Strategic Account Manager
Amex GBT
04.2022 - 11.2023
Assistant Distiller
Burwood Distillery
08.2021 - 03.2022
Director of Transformational Change
Flight Centre
07.2017 - 09.2019
Area Leader
Flight Centre
06.2009 - 07.2017
Team Leader + Travel Consultant
Flight Centre
08.2004 - 06.2009
Craft Distilling Certificate - Distilling
Olds College
Business Administration
SAIT
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