Bradley Lockyer
Montreal,QC
Summary
Compassionate and adaptable professional with diverse experience in housekeeping, personal care, retail management, and customer service. Currently completing a government-certified program in Institutional and Home Care Assistance (PAB) with hands-on training in hygiene, mobility, and patient support. Proven ability to manage spaces with care, work independently, and build meaningful client relationships. Seeking opportunities in cleaning, caregiving, or customer-facing roles that value dedication, empathy, and professionalism.
Overview
14
14
years of professional experience
Work History
Housekeeper & Property Care Specialist
LeQube Properties
Montreal, QC
04.2024 - 12.2024
- Oversaw cleaning and preparation of boutique Airbnb suites across 10 units.
- Sustained high levels of cleanliness and hospitality for guest turnover in hotel-inspired atmosphere.
- Oversaw upkeep of communal lounge areas, including kitchen, coffee bar, shared living spaces, and workspace zones.
- Completed detailed cleaning of luxury penthouses in Old Port, emphasizing pride in presentation and careful attention.
- Developed time management and prioritization skills to meet tight guest turnaround schedules and maintain consistency.
- Communicated with property managers and maintenance teams to report damage, request supplies, or ensure quality assurance.
Freelance E-Commerce & Customer Experience Consult
Self-Employed
Montreal, QC
08.2019 - 04.2024
- Provided remote and in-person support for a variety of independent businesses including clothing boutiques, furniture retailers, and jewelry brands.
- Managed Shopify storefronts: updating product listings, creating content, and ensuring optimal customer-facing presentation.
- Delivered responsive and empathetic customer service through email, chat, and social media channels.
- Strategized and executed social media marketing campaigns, improving brand visibility and engagement.
- Built trusted client relationships, often becoming the go-to support for troubleshooting online sales systems and improving customer experience.
- Balanced multiple contracts, consistently meeting client expectations and deadlines in a self-directed work environment.
Store Manager
Lurtz & Co.
Penticton, BC
09.2017 - 08.2019
- Oversaw daily operations of a high-end retail boutique, including sales management, staff supervision, and visual merchandising.
- Collaborated directly with the owner to curate seasonal product assortments, analyze inventory performance, and select new collections aligned with customer trends.
- Executed merchandising strategies to optimize in-store flow and elevate product presentation.
- Delivered exceptional customer service in a personalized shopping environment, cultivating client relationships and ensuring a memorable experience.
- Managed scheduling, performance reviews, and team coaching, fostering a culture of accountability and strong customer engagement.
- Maintained accurate cash handling procedures and contributed to monthly budgeting and sales reporting.
Floor Manager
Ted Baker London
Toronto, ON
06.2013 - 07.2017
- Led a team of sales associates in a fast-paced, metric-driven retail environment, consistently exceeding key performance indicators including conversion, UPT, and AOV.
- Conducted weekly and monthly sales training to improve team performance, product knowledge, and luxury-level customer service standards.
- Delivered an elevated shopping experience to a diverse clientele, including high-spend and repeat customers, with a focus on tailored service and brand consistency.
- Partnered with loss prevention to enforce shrink reduction strategies and staff accountability procedures in alignment with corporate guidelines.
- Assisted with new store visual setups, seasonal floor moves, and compliance with brand merchandising directives.
- Supported management in recruitment, onboarding, and staff development, contributing to a high-retention, high-performance team.
Brand Representative
Hollister Co.
Kitchener, ON
09.2010 - 06.2013
- Engaged customers through product knowledge and effective communication, enhancing overall shopping experience.
- Assisted in visual merchandising to align with brand standards and attract customer interest.
- Trained new employees on customer service practices, fostering a supportive team environment.
- Maintained cleanliness and organization of retail space, contributing to a welcoming shopping atmosphere.
- Completed floorsets, filled floor, and rang up customers.
Education
Certificate - Francisation
CEA Champlain
Montreal, QCBachelor Of Environmental Studies - Environment, Resources And Sustainability
University of Waterloo
Waterloo, ONCertificate - Institutional And Home Care Assistance
Shadd Health & Business Centre
Montreal, QC08.2025
Skills
- Residential & commercial cleaning
- Personal hygiene & mobility assistance
- First Aid & CPR Certification (2025)
- PDSP (PDSB) Certification for safe patient handling (2025)
- French (beginner) & English (fluent)
- Compassionate client support & emotional intelligence
- Conflict resolution & active listening
- Shopify & social media management
- Inventory, visual merchandising & sales KPIs
- Team supervision & staff training
- Loss prevention procedures & store operations
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Housekeeper & Property Care Specialist
LeQube Properties
04.2024 - 12.2024
Freelance E-Commerce & Customer Experience Consult
Self-Employed
08.2019 - 04.2024
Store Manager
Lurtz & Co.
09.2017 - 08.2019
Floor Manager
Ted Baker London
06.2013 - 07.2017
Brand Representative
Hollister Co.
09.2010 - 06.2013
Certificate - Francisation
CEA Champlain
Bachelor Of Environmental Studies - Environment, Resources And Sustainability
University of Waterloo
Certificate - Institutional And Home Care Assistance
Shadd Health & Business Centre