Bradley Lane

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Increased profit by streamlining operations.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Increased warehouse efficiency by implementing new inventory management systems and procedures.
• Streamlined operations for faster order processing by updating warehouse layout and organization.

Hired for retail sales force.

Employee of the year 2000, 2001, and 2002.

Promoted to wholesale sales in 2001.

• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.