Bradley Cosgrove
Toronto,ON
Summary
Seasoned automotive professional with a vast 15-year history, excelling in high-level roles within large organizations. Demonstrated expertise in successfully establishing and operating a leasing platform amidst the challenges posed by the pandemic. Proven ability to collaborate effectively with dealer partners and lenders, delivering advanced results. Thrives in high-paced, high-pressure environments, contributing to the financial fine-tuning of organizational performance through collaborative management.
Overview
15
15
years of professional experience
Work History
Director of Inside Sales
LendCare
Pickering, Ontario
05.2024 - Current
- Ensured compliance with all applicable laws and regulations governing inside sales practices.
- Analyzed customer feedback to develop better products and services that meet their needs.
- Monitored overall performance of inside sales department through regular reporting and analysis of KPIs.
- Collaborated with other departments such as operations and finance to ensure alignment between business objectives.
- Established key performance metrics to measure success of sales staff including call volume, conversion rate, and average order size.
- Managed daily workflow and assigned tasks accordingly among members of the inside sales team.
- Identified areas for improvement within the organization's processes and procedures related to inside sales activities.
- Conducted regular meetings to review progress against goals, analyze trends in the industry, and identify new opportunities for growth.
- Provided leadership in forecasting, budgeting, planning, staffing decisions and resource allocation.
Group Director of Finance/Director of Lending
Landsperg Automotive Group
Edmonton, Alberta
01.2017 - 02.2024
- Established and managed the in-house leasing platform, strategically enhancing dealership operations. Contributing to both heightened customer satisfaction but also fostering a lucrative revenue stream for the parent company.
- Worked within a small team to build a custom product line, increasing dealer support and providing an additional healthy revenue stream for the parent company that focuses on customer retention.
- Directed and empowered a dynamic team of approximately fifty Financial Services Managers, overseeing comprehensive responsibilities encompassing staffing matters, training initiatives, regulatory compliance, and optimizing sales and product penetration strategies. Orchestrated a high-performing unit that excelled in delivering high level financial services while ensuring adherence to industry standards and driving remarkable sales and product adoption rates.
- Identified opportunities for improvement in existing processes and systems, implementing changes where necessary. Reviewing historical data, identifying trends and refining company process to capitalize on missed opportunities and foster positive outcomes.
- Developed and executed new concepts, approaches and solutions.
- Worked with the corporate body during the acquisition and sale of dealerships.
- Collaborated with external vendors and partners to facilitate smooth operations of key initiatives.
Director of Finance
Team Ford
Edmonton, AB
04.2015 - 12.2016
- Worked between the Finance Managers and Sales team to ensure a smooth transaction throughout the purchase process.
- Consistently monitored Key Performance Indicators (KPIs), sales performance, and finance penetrations, leveraging data-driven insights to make informed decisions in the best interest of the dealership. Maintained a strategic focus on optimizing staff performance, ensuring operational excellence, and fostering a high-performance culture to drive the dealership's success
- Ensured stringent adherence to AMVIC (Alberta Motor Vehicle Industry Council) requirements and closely aligned the dealership with the guidelines set by lending partners. Upheld compliance standards to safeguard the company against potential liabilities, establishing a framework that prioritized regulatory adherence that balanced with the Sales and Finance teams.
- Established and maintained exceptional relationships with lending partners, collaboratively navigating various credit scenarios to secure financing for our credit-challenged customers. Instrumental in facilitating access to quality vehicles, fostering customer satisfaction, and laying the foundation for repeat business through a commitment to personalized financial solutions.
Non-prime Credit Underwritter
TD Auto Finance
Nanaimo, BC
04.2010 - 08.2013
- Conducted thorough reviews of customer applications, utilizing a set of comprehensive guidelines to make informed and strategic decisions regarding their creditworthiness. Applied discerning judgment in evaluating financial profiles, contributing to sound credit decisions and ensuring a prudent approach to risk management.
- Maintained a fast and effective review time that serviced the dealership, but did not sacrifice the quality of the decisions being made.
- Created strong relationships with dealer partners, enhancing both the perceived quality of the decisions being made by myself and the overall value of the companies perception.
- Provided training sessions for new staff members on credit analysis techniques.
Education
Bachelor of Arts - Political Science
Trent University
Peterborough, ON06-2009
Skills
- Innovation Management
- Operations Management
- Human Resources Management
- Staff Management
- Staff Development
- Business Planning
- Networking
- Issue Resolution
- Team Management
- Project management
- Hiring and Retention
- Crisis Management
- Fluent with PBS and CDK
- Negotiation
Timeline
Director of Inside Sales
LendCare
05.2024 - Current
Group Director of Finance/Director of Lending
Landsperg Automotive Group
01.2017 - 02.2024
Director of Finance
Team Ford
04.2015 - 12.2016
Non-prime Credit Underwritter
TD Auto Finance
04.2010 - 08.2013
Bachelor of Arts - Political Science
Trent University
Similar Profiles
Laima TariqLaima Tariq
Loan Processing Specialist at LendCareLoan Processing Specialist at LendCare
Raha KachmarRaha Kachmar
Bilingual Sales Representative at LendcareBilingual Sales Representative at Lendcare
Margaret MealeyMargaret Mealey
Funding Specialist at LendcareFunding Specialist at Lendcare