Brad Young
Ottawa,ON
Summary
Accomplished Production Manager with a proven track record at Myers Barrhaven Carstar, adept in staff management and production scheduling. Excelled in implementing quality control measures, boosting shop revenue, and fostering strong insurance relationships. Demonstrates exceptional leadership and customer service skills, ensuring high-quality repairs that exceed industry standards.
Overview
35
35
years of professional experience
Work History
Production Manager
Myers Barrhaven Carstar
08.2023 - Current
- Plan and coordinate work processes with the technicians.
- Order parts and material.
- Oversee final repairs for appearance and quality of work.
Repair Planner
Fix Auto Nepean
04.2022 - 07.2023
- Inspect vehicle and estimate the costs and times for the repair and restoration of the vehicle.
- Follow up with insurance companies for claim related correspondence.
- Provide customer service, such as answering all customer inquiries and explaining the complete repair process
Body Shop Manager
Myers Barrhaven Carstar
12.2019 - 04.2022
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
Collision Estimator
Myers Carstar
03.2016 - 12.2019
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Facilitated seamless interactions between customers, insurance representatives, and shop personnel during the claims process.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Body Shop Manager
Bean Chevrolet CSN
10.2011 - 03.2016
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
- Supervised and managed shop operations and tasks.
Body Shop Manager
Star Motors of Ottawa (Dow Honda)
04.2007 - 10.2011
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
- Supervised and managed shop operations and tasks.
Body Shop Manager
Dow Honda
11.2001 - 04.2011
- Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting clear expectations for continued growth.
- Supervised and managed shop operations and tasks.
Shop Foreman
Lounsbury Chevrolet GMC
10.1989 - 11.2001
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of shop equipment.
- Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.
- Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
- Directed daily operations of team of 20 technicians and shop professionals.
Education
Welding Certication
NBCC Moncton
Moncton, NB06-1984
High School Diploma -
Dr. L.B McNaughton High School
Moncton, NB06-1983
Skills
- Production scheduling
- Staff management
- Production planning
Languages
English
Full Professional
Timeline
Production Manager
Myers Barrhaven Carstar
08.2023 - Current
Repair Planner
Fix Auto Nepean
04.2022 - 07.2023
Body Shop Manager
Myers Barrhaven Carstar
12.2019 - 04.2022
Collision Estimator
Myers Carstar
03.2016 - 12.2019
Body Shop Manager
Bean Chevrolet CSN
10.2011 - 03.2016
Body Shop Manager
Star Motors of Ottawa (Dow Honda)
04.2007 - 10.2011
Body Shop Manager
Dow Honda
11.2001 - 04.2011
Shop Foreman
Lounsbury Chevrolet GMC
10.1989 - 11.2001
Welding Certication
NBCC Moncton
High School Diploma -
Dr. L.B McNaughton High School
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