Summary
Overview
Work History
Education
Skills
Timeline
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Brad Ryan

Simi Valley,CA

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales knowledge and strong collaborative skills leading to optimum outcomes.

Overview

23
23
years of professional experience

Work History

Account Manager

OpenLane
10.2022 - Current
  • Increase client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
  • Building strong customer relationships to maintain, increase and drive business forward
  • Collaborate with various internal departments to ensure we attempt to fulfill all customer requests
  • Resolve issues and keep track of all processes that pertain to customer
  • Provide focus on improving customer experience
    Analyze data concerning customer behavior to understand changing needs

Sr. Account Executive

CARWAVE
04.2016 - 10.2022
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Developed and implemented a comprehensive sales plan to penetrate and gain market share in the Los Angeles / Ventura County market. This includes prospecting visits and well as hands-on training, follow-up and maintenance of these accounts.
  • Very successfully opened the L.A. / Ventura County / Bakersfield and Central Coast markets for our company, quadrupling revenue in these markets.
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.

National Sales & Development Trainer

Manheim / OVE
04.2005 - 10.2015
  • Established a culture of continuous learning by promoting ongoing professional development opportunities within the organization.
  • Created and delivered sales training programs through a variety of mediums that include e-learning, Virtual Learning Environment (VLE), classroom as well as structured field training in their respective territories. Classroom training consisted of presenting information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
  • Create, facilitate, and instruct trainees on sales applications, systems, and soft skills using established and effective training techniques.
  • Report on progress of sales trainees and personnel under guidance during training period in the field. Facilitate and track individual and group sales / training events.
  • Study and developed skills to improve training methods.
  • Presented information on technically complex subjects in an understandable manner, both orally and in writing to management and any necessary audience.
  • Promote and reinforce OVE.com company culture to new Account Representatives.

Account Executive

Manheim / OVE
09.2001 - 04.2005
  • Developed and implement comprehensive sales plan to penetrate and gain market share in 11 western states.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Managed five key accounts; Ford Motor Credit, Honda, Nissan Motors, Hertz Rent-A-Car, and Dollar Rent-A-Car, in my territory.

Education

High School Diploma -

Royal High School
Simi Valley, CA

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Sales Development
  • Client Relationship Building
  • Empathy and Rapport Building
  • Objection handling

Timeline

Account Manager

OpenLane
10.2022 - Current

Sr. Account Executive

CARWAVE
04.2016 - 10.2022

National Sales & Development Trainer

Manheim / OVE
04.2005 - 10.2015

Account Executive

Manheim / OVE
09.2001 - 04.2005

High School Diploma -

Royal High School

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Brad Ryan