Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brad Rose

London,ON

Summary

Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Customer Experience Technician

Start.ca
09.2013 - Current
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Cooperated closely with other departments to support achievement of customer experience outcomes.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Customer Service Representative

TLS Connecting Voices
04.2011 - 10.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Customer Support Specialist

Stream Global Services Inc.
07.2007 - 02.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Multitasked to handle diverse customer needs in high-volume support setting, prioritizing tasks to keep up with challenging deadlines.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.

Education

High School Diploma -

Centre Wellington District High School
Fergus, ON
2004

Skills

  • Self-Motivated
  • Problem Resolution
  • Flexible and Adaptable
  • Multitasking
  • Customer Service
  • Customer Relationship Management
  • Customer Retention
  • Team Building
  • Organizational Skills
  • Time Management

Timeline

Customer Experience Technician

Start.ca
09.2013 - Current

Customer Service Representative

TLS Connecting Voices
04.2011 - 10.2011

Customer Support Specialist

Stream Global Services Inc.
07.2007 - 02.2011

High School Diploma -

Centre Wellington District High School

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Brad Rose