Brad Robinson
Los Angeles
Summary
Dynamic leader with a proven track record at Kodo DTLA, excelling in client relationship management and strategic planning. Enhanced operational efficiency and team performance through innovative training programs and process optimization. Adept at problem-solving and fostering collaboration, driving significant improvements in customer satisfaction and engagement.
Overview
25
25
years of professional experience
Work History
General Manager
Kodo DTLA
Los Angeles
03.2025 - Current
- Oversaw daily restaurant operations and maintained high service standards.
- Managed staff scheduling and trained team members on best practices.
- Implemented new menu items based on customer feedback and seasonal trends.
- Conducted regular staff meetings to align team goals and expectations.
- Ensured compliance with health regulations and safety standards throughout the restaurant.
- Resolved customer complaints effectively to enhance dining experience and satisfaction.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Consultant
The Falls
Los Angeles
09.2023 - 02.2024
- Developed strategies to enhance client engagement and satisfaction.
- Monitored operations and reviewed records and metrics to understand company performance.
- Analyzed client needs to develop tailored consulting solutions.
- Prepared detailed reports outlining project progress and insights.
Consultant
Clifton's Republic
Los Angeles
10.2022 - 02.2023
- Worked with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Boosted success of a client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
- Detailed and produced job descriptions for all top level positions.
Head of Accounts
WILL The Agency
Los Angeles
02.2020 - 07.2022
- Created content of reactive KPIs spanning growth and brand and tied back to business objectives.
- Used broader knowledge about the digital landscape to inform creative partners and broader groups on cutting edge media opportunities.
- Partnered with design to shape strategic and creative output of growth channels.
- Negotiated contracts and timelines with service providers such as printers.
- Managed client relationships and expectations for creative projects with varying budgets and objectives.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
Director of Corporate Relations & Innovation
Skid Row Housing Trust
City of Los Angeles
01.2014 - 03.2020
- Established and maintained strong working relationships with media and other influencers.
- Interacted and built relationships with internal and external partners and promoted corporate relations.
- Created strategic communication plans, supported public relations goals of the business unit and collaborated with internal and external colleagues.
- Built and strengthened unique partnerships to improve the awareness and community engagement.
- Wrote engaging and successful press releases to control information and public opinion.
- Cultivated strong corporate image and identity with clear branding.
- Taught in-house employees strategies for successful internal and external communications.
- Supported strategy development and drove execution of public relations programs aligned to our mission and the public we served.
- Directed promotional approaches for new product launches per year as it pertained to unrestricted dollar donations.
Director of Operations
Viper Room
West Hollywood
01.2007 - 02.2010
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Managed procurement, inventory and venue operations.
General Manager
Hollywood & Vine Restaurant
Los Angeles
01.2001 - 01.2003
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Education
Associate of Arts -
University of California, Los Angeles
Los Angeles, CASkills
- Client relationship management
- Process optimization
- Data analysis and evaluation
- Team leadership
- Strategic planning
- Project management
- Communication skills
- Network development and operations
- Budgeting and financial planning
- Self-motivation
- Staff management
- Collaboration and teamwork
- Problem solving
- Conflict resolution
- Creative thinking
- Relationship building
References
- Deniz Kocak, Regulus Collective, Founder, 551-236-7852
- Deven Tarby, Death & Co, Co Founder, 781-424-2811
- Max Magazzino, Bright Hospitality, Director of Operations, 323-842-6105
- Kenan Jones, Kirkwood Collective, Vice President of Operations, 213-458-097
Timeline
General Manager
Kodo DTLA
03.2025 - Current
Consultant
The Falls
09.2023 - 02.2024
Consultant
Clifton's Republic
10.2022 - 02.2023
Head of Accounts
WILL The Agency
02.2020 - 07.2022
Director of Corporate Relations & Innovation
Skid Row Housing Trust
01.2014 - 03.2020
Director of Operations
Viper Room
01.2007 - 02.2010
General Manager
Hollywood & Vine Restaurant
01.2001 - 01.2003
Associate of Arts -
University of California, Los Angeles