Manage daily operations for home renovation and new construction projects, overseeing a skilled team of workers to ensure high-quality results and timely completion
Review blueprints, collaborate with clients, and make necessary adjustments to project plans to meet specific client needs and construction codes
Coordinate with subcontractors, suppliers, and other stakeholders to ensure the smooth flow of materials and resources
Address and resolve issues that arise on site, utilizing problem-solving skills to maintain project timelines and budgets
Maintain strong client relationships through effective communication and regular progress updates
Implement safety protocols to ensure a secure work environment for all team members
Project Lead
Amber Stairs
01.2017 - 01.2024
Oversee day-to-day operations of Amber Stairs installation crew, review all plans, and communicate with workshop crew to ensure accuracy and overall efficiency of daily operations
Lead combined meetings with staff, clients, and other homebuilder organizations to review and design plans
Manage unforeseen issues and make rapid, accurate decisions on-site to ensure completion of assignments by deadlines
Communicate regularly with clients and external parties to ensure product is satisfactory
Lead Technician
PVS Contractors
01.2015 - 01.2017
Perform daily underground locates to identify water lines, gas lines, and electrical cables at construction sites and in local homes
Lead project crews on major work sites while in constant communication with the site planner and construction company
Ensure the safety of project crew and homeowners by identifying the location of submerged hydro, gas, and electrical lines
Complete and review plans and specs of the site
Complete detailed reports for construction crew or homeowners to ensure safety on-site during the construction phase
Communicate between staff and management to increase effectiveness and efficiency in daily operations
Call Centre Representative (French)
Canadian Tire Financial - Bilingual Department
01.2012 - 01.2015
Respond to a wide range of bilingual telephone inquiries from Canadian Tire Bank card members
Focus on customer service, guidance, or assistance to clients, and identify any fraudulent activity
Effective communication with both French and English-speaking customers
Gained experience working with a variety of computer programs and software
Selected to work in the Fraud department: Data analysis/case review, attention to detail, and inter-department communication were vital skills learned in this role
Education
Bilingual OSSD - French & English
École Secondaire Catholique Jean-Vanier
Welland, ON
Skills
CPR & First Aid Certified
Organization
Multitasking
Communication in both English and French
Ability to work independently or in a team setting
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