BRAD PARKER
Mississauga,Canada
Summary
Professional operations expert prepared for role. Proven track record in optimizing processes and enhancing operational efficiency. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Skilled in strategic planning, resource management, and process improvement.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Planswell Inc.
11.2022 - 08.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with customers to resolve disputes.
Operations Advisor
GardaWorld Aviation Services
04.2017 - 11.2022
- Developed and implemented strategies for optimizing resource allocation, resulting in improved overall performance.
- Trained team members on best practices, boosting their knowledge and skills to improve performance.
- Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
- Coordinated with external partners such as suppliers or distributors to ensure smooth operations without delays.
- Oversaw inventory management, ensuring optimal levels were maintained while minimizing waste and cost overruns.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Screening Point Manager
GardaWorld Aviation Services
08.2015 - 04.2017
- Effectively managed 30-90 Screening Officers during screening operations in a high-stress working environment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Aviation Screening Officer
GardaWorld Aviation Services
11.2013 - 08.2015
- Participated in regular evaluations conducted by higher authorities, demonstrating proficiency in aviation screening techniques.
- Resolved conflicts among passengers or staff, maintaining professionalism during high-pressure situations.
- Identified potential threats by analyzing passenger behavior and reporting suspicious activities to supervisors.
- Supported emergency response efforts by collaborating closely with airport authorities and first responders during critical events.
- Upheld strict adherence to CATSA guidelines, contributing to the maintenance of a safe travel environment for all passengers.
- Assisted passengers with special needs, ensuring their comfort and security throughout the screening process.
- Conducted efficient screenings of carry-on baggage by operating X-ray machines according to established protocols.
- Maintained up-to-date knowledge of aviation security procedures and guidelines for consistent enforcement.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Customer Service Representative
The Stevens Company
09.2009 - 07.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Business Administration And Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, None06-2009
Skills
- Customer engagement
- Team leadership
- Time management
- Verbal and written communication
- Staff management
- Task delegation
- Documentation and reporting
- Operations management
- Performance management
- Shift scheduling
- Workforce management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Billing Specialist
Planswell Inc.
11.2022 - 08.2024
Operations Advisor
GardaWorld Aviation Services
04.2017 - 11.2022
Screening Point Manager
GardaWorld Aviation Services
08.2015 - 04.2017
Aviation Screening Officer
GardaWorld Aviation Services
11.2013 - 08.2015
Customer Service Representative
The Stevens Company
09.2009 - 07.2013
Associate of Arts - Business Administration And Management
Sheridan College Institute of Technology And Advanced Learning
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