C#
BRAD MULDERS
Edmonton,AB
Summary
Technical analyst with extensive experience in development, implementation, and support. Proven expertise in overseeing diagnostics and troubleshooting to ensure smooth operations. Committed to delivering high-quality solutions and exceptional support for optimizing system performance. With 27+ years of experience, brings a confident and dedicated approach to every project, consistently exceeding expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technical Analyst II (Renamed From Release Manager)
Alberta Motor Association
04.2013 - 07.2024
- Orchestrated seamless release processes for new code, data fixes, and schema changes
- Managed deployments across QA, UAT, and Production environments ensuring minimal disruption to systems.
- Developed in-house application(System Checks), automating 3 hours of manual tasks to significantly reduce down time and increase productivity with continuous improvements including database integration and multiple Amazon Web services (S3, SES) for over decade of successful use.
- Maximized system reliability through expert database and server administration, C# coding, and efficient batch file management for in-house applications.
- Enhanced system reliability through database and server management.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Optimized performance and reliability during code and data releases.
- Collaborated with diverse vendors to implement strategic solutions and drive operational efficiency.
- Configured and optimized server environments while proactively troubleshooting technical issues to enhance user satisfaction and support.
- Authored technical requirement documentation to suit business goals and technological limits.
Desktop/Hardware Support - Team Lead
Microserve
12.2006 - 11.2012
- Team lead for high-performing desktop support team, driving efficiency and excellence in service delivery
- Trained top talent, fostering skilled and knowledgeable workforce
- Prioritized timely resolution of support calls, ensuring exceptional client satisfaction
- Maintained constant communication with clients to enhance relationship management
- Designed and implemented SLA timer using .NET to effectively monitor service level agreements
Education
Computer Systems Technology 2 Year Honors Diploma - Computer Systems Technology
NAIT
Edmonton, Alberta04.2012
Skills
- Agile methodologies
- Amazon Web Services
- Azure DevOps Team Services
- BMC Remedy, Jira, ServiceNow
- Confluence
- Jenkins, Datadog, Dynatrace
- GIT, MS SQL, Visual Studio C#, Powershell, Batch utilities
- User Training, Web Applications
- Documentation and configuration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Certification
Comptia A+
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Technical Analyst II (Renamed From Release Manager)
Alberta Motor Association
04.2013 - 07.2024
Desktop/Hardware Support - Team Lead
Microserve
12.2006 - 11.2012
Computer Systems Technology 2 Year Honors Diploma - Computer Systems Technology
NAIT
Hobbies and Interests
- Proud supporter of Makers Making Change
- Founder and co-owner of The Tipsy Fox
- Escape room design and implementation
- 3D design and printing
- Laser design, cutting and engraving
- 2x Half marathon runner
Personal Information
Driving License: Class 5
Founder and co-owner of The Tipsy Fox
- Specializing in vector design, laser cutting and engraving, 3D modeling, wood working and epoxy resin.
- Escape room design and implementation
- 2x Half marathon runner
Accomplishments
Developed in-house application(System Checks), automating 3 hours of manual tasks to significantly reduce down time and increase productivity with continuous improvements (including database integration and multiple Amazon Web services (S3, SES)) for over
decade of successful use.
Soft Skills
- Adaptability - Able to manage multiple projects at one time
- Organizational skills - Excellent management of time, energy and resources to achieve goals
- Problem Solving - 27 years of experience finding sources and solutions to complex issues
- Analytical Skills - Using logic and data, I can identify, analyze and solve problems
- Communication - Able to listen, speak, observe and empathize
- Emotionally intelligent
Affiliations
- Founder and co-owner of The Tipsy Fox - Specializing in vector design, laser cutting and engraving, 3D modeling, wood working and epoxy resin.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid sick leavePaid time offSoftware
MSSQL
NET
Amazon Web Services
GIT
Azure DevOps Team Services
Agile methodologies
BMC Remedy
Jira
ServiceNow
Confluence
Jenkins
Datadog
Dynatrace
Batch utilities
Powershell
Languages
English
Bilingual or Proficient (C2)
Interests
Founder and co-owner of The Tipsy Fox - Specializing in vector design, laser cutting and engraving, 3D modeling, wood working and epoxy resin
Escape room design and implementation
2X Half marathon runner
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