Brad Morrison
St. Catharines,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company and customer success.
Overview
10
10
years of professional experience
Work History
Assistant Parts Manager
Auto Value Hyundai
02.2021 - Current
- Maximized sales opportunities by identifying customer orders
- Assisted in training new employees on parts department processes, improving their productivity and understanding of the role.
- Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
- Analyzed sales trends to follow demands of customers and in-shop needs.
Automotive Parts Advisor
Auto Value Hyundai
05.2018 - 02.2021
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in finding appropriate parts promptly and accurately
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
- Increased repeat business through exceptional customer service and building rapport with clients.
Automotive Parts Manager
Glen Merritt Collision
09.2017 - 05.2018
- Labeled and accurately stored/delivered Parts orders.
- Checked Parts orders for accuracy and potential damage
- Assisted in ordering and obtaining accurate timelines on processed orders to vendors.
Internal Service Advisor/Detail Supervisor
Grimsby Hyundai
09.2016 - 09.2017
- Managed workflow to ensure timely completion of service requests, meeting or exceeding expectations.
- Explained maintenance and repair needs and provided repair quotes accordingly.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
Automotive Service Advisor
Grimsby Hyundai
09.2014 - 09.2016
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Education
High School Diploma -
Governor Simcoe Secondary School
St. Catharines, ON06.2012
Skills
- Procedure Driven
- Customer Service
- Professional Demeanor
- Organizational Skills
- CDK Software
Timeline
Assistant Parts Manager
Auto Value Hyundai
02.2021 - Current
Automotive Parts Advisor
Auto Value Hyundai
05.2018 - 02.2021
Automotive Parts Manager
Glen Merritt Collision
09.2017 - 05.2018
Internal Service Advisor/Detail Supervisor
Grimsby Hyundai
09.2016 - 09.2017
Automotive Service Advisor
Grimsby Hyundai
09.2014 - 09.2016
High School Diploma -
Governor Simcoe Secondary School
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