Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Brad Krause

Calgary,AB

Summary

Customer-focused professional with superior communication skills, adept at building rapport and handling difficult situations. Well-organized and detail-oriented, skilled in multitasking. Over 10 years of customer service experience in inside sales, call center, and NOC environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Golf Course Attendant

City of Calgary
Calgary, Alberta
05.2022 - 08.2023
  • Demonstrated proficiency in processing payments using POS systems in golf course pro shops, overseeing revenue collections from food and alcohol sales while ensuring effective inventory control.
  • Performed daily cash-out procedures, made bank deposits, and maintained records of balances for seasonal passes and youth cards.
  • Managed all aspects of rental agreements for golf clubs, pull carts, and power carts while maintaining a clean and well-organized equipment area.
  • Performed starter functions for traffic and tee box crowd control, while enforcing facility regulations and assisting customers with information requests and complaint resolutions.

School Technologist

Rocky View Schools
Cochrane, Alberta
08.2017 - 07.2020
  • Managed and maintained the physical network infrastructure, including routers, switches, and Wi-Fi nodes, along with associated peripheral devices such as printers, scanners, and projectors. Oversaw hardware/software replacement and managed inventory control through multiple databases.
  • Assisted staff and students with the setup and usage of various end-user applications, such as Power School, OneDrive, SharePoint, and Office 365 software. Additionally, supported the configuration of Active Directory accounts on personal and company-owned devices.
  • Managed school devices including PCs, laptops, tablets of different makes, projectors, TVs, smart boards, and printers/scanners.
  • Performed physical repairs on laptops, PCs, and cellular devices. Managed a variety of software including Mac IOS, OS 365, Windows XP, 10 Educational Edition, MS Office Suite, Chrome (Google Suite), and multiple ticketing and inventory control databases.

Network Support Specialist

TELUS
Calgary, Alberta
03.2012 - 11.2016
  • Responsible for ensuring the availability and reliability of the TELUS broadband network, both nationally and internationally, 24 hours a day, 365 days a year. Working closely with assurance teams, expediting the resolution of major wireless and wireline network outages to ensure the continuous delivery of TELUS services to customers. Provide executive-level communications regarding the status and progress of major incidents. Provide after-hours support for the Change Management process, ensuring that best practices are being followed when upgrades are being performed on the TELUS networks. Respond to disaster events (natural or otherwise) and ensure the protection of infrastructure and ensure the availability of services.

NOC Analyst

RigStar
Calgary, Alberta
  • Delivered remote Tier 1 technical support to external clients utilizing remote desktop software and phones in a 24x7 setting.
  • Conducted real-time troubleshooting for Core Edge devices utilizing Cisco Meraki and Cambium Maestro software, focusing on Wi-Fi node and environmental monitoring.
  • Provided technical support for clients, deploying new and refurbished computers, routers, and switches. Managed scheduling and dispatch of work crews, technicians, and service vehicles.

Education

Telecommunications Technologist - Telecommunications Technician

Southern Institute of Technology (SAIT)
Calgary, AB
06-2001

Associate of Arts - Fine Arts (Drawing And Printing)

Alberta University of The Arts
Calgary, AB
06-1994

Skills

  • POS Systems
  • Teamwork and Collaboration
  • Sales and Upselling
  • Safety awareness
  • Analytical Thinking
  • Interpersonal Skills
  • Conflict Management
  • Customer Service
  • Problem-solving abilities
  • Safety Procedures
  • Self Motivation
  • Decision-Making

Affiliations

Take absolute pride in my cooking skills = my favorite

Art = Drawing - Painting

Camping / Hiking

Certification

  • ITIL Foundation
  • WHMIS
  • ServePro
  • Standard First Aid CPR Level C

Timeline

Golf Course Attendant

City of Calgary
05.2022 - 08.2023

School Technologist

Rocky View Schools
08.2017 - 07.2020

Network Support Specialist

TELUS
03.2012 - 11.2016

NOC Analyst

RigStar

Telecommunications Technologist - Telecommunications Technician

Southern Institute of Technology (SAIT)

Associate of Arts - Fine Arts (Drawing And Printing)

Alberta University of The Arts

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Brad Krause