Summary
Overview
Work History
Education
Skills
Timeline
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Brad Harris

Fresno

Summary

Retail managment professional, interested in working with the Petco Store Setup team. Has spent the last sixteen years working with retail store teams and third party groups to achieve company standards in visuals while meeting sales goal expectations. Eager to use my interpersonal communication skills, years of leadership experince and hard work to help Petco grow and thrive.

Overview

13
13
years of professional experience

Work History

General Manager

Petco
09.2022 - Current
  • Oversee multiple department leaders and conduct weekly, monthly and quarterly team meetings around metics and leadership expectations.
  • Training and developing leadership team.
    Motivate and guide team to success.
  • Maintained a clean, organized and stocked sales floor by completing weekly presentation standards checklist and a daily cleaning schedule.
  • Create quarterly SMART action plans to help store meet goals and develop team for increased performance.
  • Create weekly schedule based on needs of the business.
  • Scheduling and planning for events such as planogram resets, physical inventory counts, third party maintenance, holidays and adoption/tasting events.
  • Maintaining company standards across multiple different store programs operating inside my location. Adoption facility, Vetco HUB, Ship From Store and Amazon Today.
  • Working with Assistant store manager to manage grooming and dog training services.
  • Maintain company brand standards in all areas of PCC. Companion animal departments, wellness room, dog training area, grooming, stock room, sales floor, registers and building exterior.

Selling Experience Leader

Petco
10.2021 - 09.2022
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Assisted with new hire processing and existing training programs.
  • Led team by answering complex customer questions and mentoring personnel one-on-one.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.

Merchandise Operations Leader

Petco
12.2018 - 10.2021
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Guest Advisor LOD/Demo Specialist

Petco
08.2017 - 12.2018
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Communicated special needs and amenity delivery requests from guests to designated departments and personnel.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Monitored staff performance and provided feedback and guidance.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Upsold products and suggested other purchases.
  • Set up demo displays and instructed customers on use of vendor sponsored products.
  • Gave samples of products and set up displays for weekend demo events.
  • Educated customers on benefits of products to increase sales.
  • Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
  • Worked with team to achieve sales goals for products.

General Manager

Spencer's Gifts
05.2016 - 06.2017
  • Oversaw all daily operations, managed up to 15 employees.
  • Kept store goal oriented and maintained a heavy focus on productivity and achieving sales and contest goals.
  • Assigned registers and store zoning, operated registers.
  • Handled guest complaints and processed returns and exchanges.
  • Process weekly shipments.
  • Participated in weekly, monthly and out of town district meetings.
  • Wrote monthly schedules.
  • Managed payroll on weekly basis, responsible for maintaining time cards and assuring no overages for hourly or dollar amounts.
  • Maintained visual presentations up to company standards, completed floor moves, mopped, swept, dusted etc.
  • Oversaw management teams departments.
  • Ran an LP/Asset protection program with management staff.
  • Responsible for keeping organized and up to date files on current employees and daily paperwork.
    Reviewed applications for interviews, conducted interviews and made final selections.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Assistant Manager

Spencer's Gifts
03.2012 - 05.2016
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma -

Buchanan High School
Clovis, CA
06-2008

Skills

  • Excellent interpersonal communication skills
  • Ability to maintain professional composure during stressful situations
  • Ability to manage large teams across multiple departments to meet set deadlines
  • Organization and planning skills
  • Strategic planning and execution
  • Ability to write an effective work schedule to meet business needs
  • Critical thinking and ability to make difficult decisions
  • Sixteen years of customer service experience
  • Sixteen years of register/POS experience
  • Sixteen years of cash handling experience
  • Thirteen years of management experience

Timeline

General Manager

Petco
09.2022 - Current

Selling Experience Leader

Petco
10.2021 - 09.2022

Merchandise Operations Leader

Petco
12.2018 - 10.2021

Guest Advisor LOD/Demo Specialist

Petco
08.2017 - 12.2018

General Manager

Spencer's Gifts
05.2016 - 06.2017

Assistant Manager

Spencer's Gifts
03.2012 - 05.2016

High School Diploma -

Buchanan High School

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Brad Harris