Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Brad Giddens

Kamloops,BC

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

General Manager

First Transit Canada
08.2022 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Work closely with business partners - Provincial and Municipal - to improve and build on service delivery within set deliverable guidelines
  • Continue to build relationship with local Union and work towards CBA compliance and interpretation
  • Evaluate and perform reviews and discipline as required through progressive discipline process
  • Ensure customer service deliverables

Technical Services Manager

Stihl Canada
05.2021 - 08.2022
  • Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
  • Made technical suggestions regarding modifications to documentation, product performance, and failure analysis.
  • Prepared, checked and coordinated documentation to support component design and application.
  • Provided technical leadership for company to effectively steer strategic plans and future projects.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

National Contractor Operations Manager

Nestle
09.2010 - 05.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Appliance And Electronic Repairs

Kwantlen Polytechnic University
Surrey, BC
06.1995

Ski Resort Operations And Management

Selkirk College
Castlegar, BC
06.1990

Business Administration

Cariboo College
Kamloops, BC
05.1992

Skills

  • Mathematical Calculation and Reasoning
  • Originality and Creativity
  • Finance and Accounting Oversight
  • Hiring and Onboarding
  • Business Leadership
  • Sales Promotion
  • Performance Monitoring and Evaluation
  • Records Organization and Management
  • Administrative Management
  • Department Oversight
  • Program Optimization
  • Supplier Monitoring
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Financial Statement Review
  • Management Training
  • Human Resources Oversight
  • Sales Tracking
  • Program Development
  • Strategic Vision
  • Maximizing Profitability
  • Government Rules and Regulations
  • Operational Efficiency and Safety
  • Cross-Functional Team Management
  • Sales Team Development
  • Supervision and Training
  • P&L Responsibility
  • Performance Improvement
  • 5S Principles
  • Profit and Loss Control
  • Payroll Administration and Timekeeping
  • Malfunction Troubleshooting

Timeline

General Manager

First Transit Canada
08.2022 - Current

Technical Services Manager

Stihl Canada
05.2021 - 08.2022

National Contractor Operations Manager

Nestle
09.2010 - 05.2021

Appliance And Electronic Repairs

Kwantlen Polytechnic University

Ski Resort Operations And Management

Selkirk College

Business Administration

Cariboo College
Brad Giddens